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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CRM & Automation Specialist - **Company:** Omni Home Services - **Location:** Chattanooga, TN, United States - **Contract:** Temporary contract - **Skills:** Application Programming Interfaces (APIs), Automation of Marketing, Systems Integration, Zapier, Integration Frameworks, Build Tools, Data Management, Webhooks - **Published:** September 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=dd87114620b9bd8f ## About the Role * Hands-on experience building and managing systems inside GoHighLevel * Experience creating workflows, pipelines, campaigns, automations, and integrations * Strong understanding of CRM structure, lead management, segmentation, and data organization * Experience with email and SMS marketing automation * Ability to troubleshoot and improve existing systems * Strong attention to detail and organizational skills * Ability to communicate technical concepts to non-technical team members Preferred experience: * APIs, webhooks, Zapier, Make, or other integration platforms * Marketing automation strategy * Reporting and CRM analytics * Home service, real estate, or similar industry experience ## Description The CRM & Automation Specialist will be responsible for managing, optimizing, and expanding GoHighLevel across Omni Home Services and its family of companies. You will work directly with leadership and department teams to understand business goals, identify opportunities for improvement, and build CRM solutions that support growth. Some projects may involve creating marketing campaigns. Others may involve automations, customer journeys, pipeline improvements, integrations, reporting, or finding better ways for teams to share information. You will become the internal GoHighLevel resource - the person teams rely on when they need help creating something new, improving a process, troubleshooting an issue, or replacing manual work with smarter systems., * Build and maintain pipelines, workflows, automations, tags, custom fields, permissions, templates, calendars, forms, and CRM structure * Maintain a clean, organized, and scalable CRM environment as the organization grows * Create systems that are easy for teams to understand and use Automation & Campaign Development * Build, launch, and maintain email and SMS campaigns * Create lead nurture campaigns and customer follow-up sequences * Develop reactivation campaigns, appointment reminders, missed call workflows, review requests, and other automated customer touchpoints * Monitor automation performance, troubleshoot issues, and continuously improve workflows * Identify opportunities to reduce manual processes through automation, * Partner with teams across Omni's companies to improve customer journeys and internal processes * Identify opportunities where leads, customers, and relationships can create additional value across the organization * Build systems that allow companies to better share opportunities and communicate effectively * Improve handoffs between departments and companies so customers do not get lost after one service is completed CRM Support & Internal Training * Become the internal GoHighLevel expert for Omni * Support employees with CRM questions, troubleshooting, and best practices * Create documentation, training materials, and resources to help teams use the platform effectively * Help departments understand how CRM tools can support their goals You'll Probably Be Successful in This Role If... You naturally think in systems. When someone explains a complicated process, you immediately start thinking about the steps, triggers, data, and outcomes needed to make it work better. You enjoy solving problems. You can work with technical systems but also communicate clearly with people who may not understand CRM terminology or automation. You ask questions before building. You understand that the best system is not always the most complicated one. You focus on creating solutions that are simple, effective, and improve the business. You take ownership. When something is not working, your first instinct is to investigate, understand the problem, and find a solution., * Your CRM experience is mostly following instructions without understanding the strategy behind the system * You only enjoy building funnels or landing pages * You need every process fully mapped out before taking action * You enjoy creating complex automations but are not focused on whether they actually improve the business We are looking for someone who understands that CRM is not just software. ## Related Videos - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Modern Data Architectures need Software Engineering](https://www.wearedevelopers.com/videos/1030-modern-data-architectures-need-software-engineering) - [Beyond Webhooks: The Future of Scalable API Event Delivery](https://www.wearedevelopers.com/videos/100312-beyond-webhooks-the-future-of-scalable-api-event-delivery) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/761-the-vonage-trivia-voyage-quiz-your-way-to-the-top) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best X (Twitter) Accounts for Developers](https://www.wearedevelopers.com/magazine/294-the-best-x-twitter-accounts-for-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [The Top ChatGPT Plugins for Developers in 2023](https://www.wearedevelopers.com/magazine/259-the-top-chatgpt-plugins-for-developers-in-2023)