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# Tier 1 Technical Support and On-Site Engineer

- **Company:** THINKTECH IT LLC
- **Location:** Ridgefield, CT, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Apple Mac Systems, Business Software, Microsoft Outlook, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Office Suite, Computer Performance, Software Deployment, Wi-Fi Technology, Laptops, 3-tier Architectures
- **Published:** September 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b63d182c7a20d0db

## About the Role

* 1-3 years of hands-on IT support experience preferred.
 * Strong knowledge of Windows and/or macOS environments.
 * Experience with Microsoft 365, Outlook, Teams, and standard office applications.
 * Ability to troubleshoot hardware, software, and connectivity issues efficiently.
 * Excellent communication, patience, and customer service skills.
 * Ability to prioritize tasks and work independently.

## Description

You will be the go-to person for quick, effective, and friendly support-whether assisting with logins, resolving performance issues, or helping employees get set up with new devices., Desktop & Laptop Support

 * Diagnose and resolve computer performance issues, including slowness, freezes, crashing applications, and system errors.
 * Troubleshoot and resolve hardware concerns such as failing components or device connectivity problems.
 * Assist with the setup and configuration of peripherals including keyboards, mice, monitors, docking stations, headsets, and webcams.

Login & Access Support

 * Help users with password resets and account recovery.
 * Provide support for Microsoft 365 sign-in issues, MFA prompts, and access challenges.
 * Troubleshoot user account issues using basic administrative tools.

Software Assistance

 * Support users with Microsoft Office applications (Outlook, Excel, Word, Teams, OneDrive, etc.).
 * Troubleshoot general software errors, crashes, and functionality issues.
 * Assist with installation, configuration, and updates of standard business applications.
 * Support printer and scanning software setup and connectivity.

Internet & Connectivity Troubleshooting

 * Provide hands-on Wi-Fi connection assistance for laptops and mobile devices.
 * Troubleshoot basic network issues impacting user connectivity.
 * Offer support for VPN login issues, access failures, and client-side configuration.

Device Setup & Onboarding

 * Prepare and deploy new computers for employees, including OS setup, updates, and application installation.
 * Configure peripherals and ensure full workstation readiness.
 * Assist with onboarding tasks such as user setup and device walk-throughs.

Printer & Hardware Troubleshooting

 * Diagnose and resolve common printer issues including paper jams, offline errors, and scanning malfunctions.
 * Assist with printer driver installation, connectivity setup, and user access.
 * Provide basic troubleshooting for other office equipment as needed.

On-the-Spot Support Requests

 * Offer walk-up IT assistance for employees needing immediate help.
 * Triage urgent issues and escalate when necessary.
 * Maintain a helpful, friendly presence as the onsite technical resource.

Escalation & Coordination

If an issue cannot be resolved immediately onsite, the technician will:

 * Create a service ticket
 * Escalate to Tier 2 / Tier 3 engineers when needed
 * Coordinate follow-ups and scheduling
 * Act as an onsite liaison with the ThinkTech IT remote support team