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# IT Help Desk Technician

- **Company:** RPI Print, Inc.
- **Location:** Rochester, NY, United States
- **Salary:** $37,440.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** Apple Mac Systems, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Office Automation, Software Engineering, Information Technology
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=07625f97c99c37c2

## About the Role

* IT support experience or equivalent training in troubleshooting hardware/software.
 * Strong problem-solving skills and the ability to work independently.
 * Excellent verbal and written communication skills.
 * Ability to handle confidential information with discretion.
 * Strong organizational skills and attention to detail.
 * Ability to lift and carry up to 50 lbs. and perform maintenance on computer systems with small components.

Preferred Skills:

 * Experience providing customer service in a technical support environment.
 * Working knowledge of Windows and Mac OS.
 * Familiarity with standard office automation products.
 * Experience using ticketing systems for IT support.

Work Environment & Physical Requirements

 * Frequent use of a keyboard for data entry and troubleshooting.
 * May be required to use a wave or scissor lift for equipment maintenance.
 * Must be able to adapt to changing work environments in a fast-paced production setting.

## Description

RPI Print, a global leader in print-on-demand, is looking for a Seasonal/Temp Help Desk Tech to support our Seattle team.

This role provides hands-on technical support for hardware, software, and network issues in a fast-paced production environment. It's a great opportunity for someone with solid troubleshooting skills and a customer-first mindset to gain experience in IT., * Act as the first point of contact for IT support needs.

 * Troubleshoot and resolve hardware (computers, printers, etc.) and software issues.
 * Ability to learn new systems and tools, and contribute with minimal ramp time.
 * Escalate more complex problems to senior team members as needed.
 * Log issues and resolutions in the ticketing system.
 * Follow up with users to confirm successful solutions.
 * Assist with IT projects and other duties assigned by the supervisor.
 * Be flexible to adjust schedules with 24-hour notice if coverage is needed.