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# Technical Support Manager

- **Company:** Aggreko
- **Location:** Humanes de Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software Engineering, MPD (programming Language), Data Analytics
- **Published:** June 14, 2026
- **Apply:** https://es.indeed.com/viewjob?jk=467fb8d3e5d49ccd

## About the Role

* An experienced technical leader with a strong background in power, temperature control or industrial equipment solutions
 * Knowledgeable in EU compliance and regulatory frameworks (e.g. F-Gas, PED, PSSR)
 * Commercially aware, with a track record of supporting sales and operational teams to achieve performance targets
 * Data-driven, with experience using digital tools and analytics to improve decision-making and outcomes
 * A collaborative communicator, able to connect SMEs, sales teams and operational stakeholders across regions

## Description

Bring your energy to Aggreko as Technical Support Manager based in Europe (flexible location). You'll lead and evolve our Technical Support Desk (TSD), ensuring timely, high-quality technical support across business operations and sales communities, with a strong focus on product support, compliance and solutions compatibility.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers' worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you'll do as Technical Support Manager:

 * Deliver Technical Support Excellence: Own the accurate and timely delivery of technical support across the business. Triage, measure, review and act on support needs to enable teams to achieve growth, revenue and EBITDA targets.
 * Lead Compliance & SME Expertise: Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F-Gas, PSSR, PED, MPD). Support safe, compliant operations across our product and accessory portfolio.
 * Drive Data & Digital Adoption: Champion Aggreko Connect and data acquisition, enabling data-led decision making. Support optimisation tools (e.g. Agem) to ensure correct solution sizing and strengthen technical confidence across the business.
 * Evolve Support Capabilities: Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance.
 * Develop Capability & Customer Outcomes: Build technical knowledge across teams, supporting product education, application development and early-life issue resolution. Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies.


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