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# IT Service Desk Specialist I

- **Company:** Dexian Government Solutions
- **Location:** Fort Belvoir, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Windows Remote Assistance, Software Engineering, Servicenow
- **Published:** September 13, 2026
- **Apply:** https://www.dice.com/job-detail/60ffcae1-8c50-4f0a-a274-4ffd6c0215fc

## About the Role

* 2+ Years of progressive experience in IT help desk or customer support.
 * Associate of Arts (AD)/Associate of Applied Science (AAS)/Military Training, and/or equivalent years of experience.
 * Experience providing customer-facing IT support including ticket creation and basic troubleshooting.
 * Experience with Windows operating systems and basic desktop support.
 * Strong customer service and communication skills.

Required to Start:

 * Certification Requirements: a Current IAT I Certification is required to Start.
 * Clearance Requirements: a Current/Active DOD Secret Clearance is required to Start

## Description

* The IT Service Desk Specialist I provides entry-level, in-person front-line IT support to ATAMMC users at the Walk-In Center, greets users, creates support tickets, and resolves basic technical issues., * Greet and provide in-person support to users at the ATAMMC Walk-In Center.
 * Provide support including but not limited to creating support tickets, answering user questions, and assisting with account creation.
 * Manage all tickets within DHA ticketing system (ServiceNow), adhering to ATAMMC Service Catalog and performance metrics.
 * Handle ticket lifecycle, including troubleshooting, triage, and escalation to Tier III support.
 * Communicate incident and request status to users.
 * Provide comprehensive desk-side and remote assistance to resolve hardware and software issues.
 * Provide on-site support for troubleshooting, configuration, patching, and installation of authorized hardware and software.
 * Assist users with CAC pin resets and support in-processing and out-processing of employees.
 * Support the lifecycle of IT assets through the DHA Life-Cycle-Management (LCM) process .


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