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# Technical Specialist 3rd Level Support

- **Company:** Groupe SEB
- **Location:** Offenbach, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Software Product Management
- **Published:** September 2, 2026
- **Apply:** https://www.adzuna.de/details/5851330714

## About the Role

* Completed vocational training as an electrical technician or mechatronics technician with further qualification
 * Several years of experience in technical service or technical product management, ideally with train-the-trainer qualification and experience with coffee machines
 * Solid technical understanding of technical devices, with an analytical, structured way of working and strong communication skills
 * Practical experience in delivering trainings, methodical troubleshooting and blended learning concepts
 * Confident handling of common software and Office 365 tools
 * Intercultural competence, independent working style and willingness to travel internationally
 * Strong persuasive and assertiveness skills in cross-country and cross-brand projects, as well as very good German and English skills

## Description

Further information on our employee benefits can be found here\: Working at WMF - Insight into the corporate culture at WMF (aboutwmf.com)
What you can expect

 * Development and standardization of training concepts for the PCM brands with a focus on blended learning (e-learnings, tests, videos)
 * Planning, organization and delivery of technical train-the-trainer programs and specific trainings for service managers and cruise line technicians
 * Support for country organizations and global customers in trainings, online conferences and other knowledge transfer activities
 * Service partner management including onboarding of new partners, ensuring compliance with service guidelines, and support with certifications and audits
 * Global 3rd-level technical support (phone, email, on-site), including gathering information from the field and support in escalation cases
 * Planning and execution of international assignments (especially for cruise lines), including travel reports and follow-up of resulting actions
 * Participation in Global Service projects and continuous improvement of support processes, service quality, and transparency on service levels and KPIs


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