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# Technical Support Advisor (Shifts)

- **Company:** Digital Space
- **Location:** Newark-on-Trent, UK
- **Salary:** £26,927.0
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Data Centers, Monitoring of Systems, Internet Control Message Protocol, OSI Models, Network Monitoring, Network Administration, Simple Network Management Protocols, Wide Area Networks, Computer Network Operations, Juniper, Network Support, Fortinet, Routing & Switching, Cisco
- **Published:** September 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=75ab27da977df9ee

## About the Role

* Excellent customer service skills - with a Customer-First attitude
 * Experience within a customer service/technical support role
 * Able to collate and interpret data from various sources
 * Able to assess faults, prioritise, respond, and escalate accordingly

Even better if you have:

 * Proven track record within a Network Operational Centre, IT, or ISP support environment
 * Previous experience in monitoring tools and protocols (ICMP, SNMP)
 * Strong network or unified communications diagnostic skills
 * Experience of supporting Firewall technologies
 * Basic knowledge of the OSI Model, switching and routing technologies
 * Basic understanding of Network Monitoring Concepts and management tools

## Description

We are looking for a self-motivated customer service focused engineer, with the drive and aptitude to learn and develop.

Working within our purpose-built Network Operations Centre and Data Centre facility in Newark you will form part of our Network and Unified Communications technical support team, providing technical assistance to our customers.

An essential part of this role is to establish and maintain a fantastic relationship with our customers, while also providing outstanding support for their managed network and unified communications services.

Responsibilities:

 * Be an integral part of the team, providing Network & UC support services to our wide range of customers
 * Develop your skills, knowledge, and experience across a wide range of Technologies including SD-WAN & Cloud UC platforms.
 * Work in a multi-vendor network support environment which includes Cisco, Meraki, Fortinet, and Juniper
 * Triage and investigate incidents, managing these through to resolution
 * Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience
 * Support co-location customer solutions within our Datacentre