> Markdown version of [/jobs/ext/3232091-it-technician](https://www.wearedevelopers.com/jobs/ext/3232091-it-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Recsure Personnel - **Location:** Telford, UK - **Salary:** £27,495.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Windows Servers, Data Logging, Information Technology - **Published:** September 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=567f3b8fd78646de ## About the Role * Strong working knowledge of Microsoft Windows operating systems. * Experience troubleshooting hardware, software, and user-related issues. * Familiarity with IT helpdesk or ticket management systems. * Good understanding of desktop and laptop support. * Strong communication and customer service skills. * Ability to prioritise workload and manage multiple tasks effectively. * Team-oriented approach with a positive attitude. Desirable * Exposure to Windows Server environments. * Basic networking knowledge and troubleshooting skills. * Experience supporting printers, mobile devices, and other IT equipment. * Experience using helpdesk management software. * Understanding of IT security best practices. QualificationsEssential * GCSE Maths and English (or equivalent). * NVQ Level 2 in IT or equivalent IT qualification. Desirable * Relevant CompTIA, Microsoft, or other industry-recognised certifications. * Further education in Information Technology or Computer Science. ExperienceEssential * Minimum of 1 year's experience within an IT support, Service Desk, or Helpdesk role. * Experience logging and managing support tickets. * General knowledge of IT systems, software, and hardware support. Desirable * Experience working within a manufacturing, engineering, or corporate environment. * Previous experience using an IT service management platform. What We're Looking For The ideal candidate will be: * Customer-focused and approachable. * A strong problem solver with excellent troubleshooting skills. * Reliable and organised with strong attention to detail. * Eager to learn and develop their technical knowledge. * Able to work independently and as part of a team. * Committed to delivering a high level of service to end users. ## Description This is an excellent opportunity for an IT professional with previous helpdesk experience who enjoys troubleshooting technical issues, supporting end users, and working across a varied IT environment. You will play a key role in ensuring employees receive efficient technical support while contributing to wider IT projects and infrastructure improvements. The successful candidate will provide first-line technical support, manage service requests, assist with system maintenance, and support the delivery of IT services across the business., * Provide first-line IT support to users across the organisation. * Log, track, and resolve incidents and service requests through the IT helpdesk system. * Escalate more complex technical issues to senior engineers or specialist support teams when required. * Support the deployment, maintenance, and troubleshooting of IT hardware and software. * Assist with day-to-day administration of desktop, laptop, and peripheral devices. * Carry out routine IT maintenance and housekeeping activities. * Support the implementation of IT projects and system upgrades. * Maintain accurate technical documentation and user records. * Help ensure systems, equipment, and processes remain secure and compliant. * Work closely with colleagues across the business to deliver excellent customer service. * Contribute to continuous improvement initiatives within the IT department. * Assist in maintaining organised and efficient working practices within the IT function. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools) - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)