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# IT Helpdesk / Technical Support

- **Company:** TechOne IT LLC
- **Location:** Warren, MI, United States
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Temporary to permanent
- **Skills:** Computer Networks, Wide Area Networks, Computer Equipment, Information Technology
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a82028dfa51cda37

## About the Role

* The successful candidate will be able to work first and second shift as well as occasional Saturday hours.
 * The Technical Helpdesk personnel must possess the following essential skills:
 * Professional work history or training with a focus on IT or automotive systems
 * Customer contact experience
 * Self-motivated with a proactive approach to meeting and exceeding customer expectations.
 * Computer hardware and software experience
 * Knowledge of LAN/WAN IT infrastructure
 * Ability to diagnose and repair PC hardware/ networking components
 * Substantial problem solving abilities
 * Ability to work and thrive in a team environment, * How many years of experience do you have with Technical Support/ Hepdesk?
 * How many years of experience do you have in Troubleshooting, PC Hardware, Networking, LAN/WAN?

## Description

* Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.
 * The Technical Helpdesk Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.