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# RPA UiPath & GenAI Application Support Analyst

- **Company:** TekFortune INC
- **Location:** Rahway, NJ, United States
- **Contract:** Permanent contract
- **Skills:** Application Integration Architecture, Bash Shell, Cloud Computing, Python (Programming Language), Knowledge Management, Automation of Marketing, Release Management, Scripting, Generative AI, Uipath, Api Design, GPT
- **Published:** September 8, 2026
- **Apply:** https://www.dice.com/job-detail/53a2128a-18f6-47c1-9f6b-19e05ff347b4

## About the Role

Proven experience in RPA bot support, development, and deployment within workflow automation environments.

 - Strong proficiency in scripting languages, including Python and Bash.
 - Strong proficiency with UiPath automation tools.
 - Strong proficiency in Big Panda, GPT-5.4 mini, GPT-5.4, Gemini 2.5 Pro, Claude Sonnet, GPT-4o, gpt-image-1.5, and other Generative AI models, API-based services used for application integration and functionality
 - Demonstrated ability to support, maintain, and enhance large-scale bot operations (250+ bots).
 - Demonstrated ability to troubleshoot and resolve complex automation issues.
 - Excellent problem-solving skills and attention to detail.
 - UiPath Certified RPA Developer or equivalent certification.
 - Exceptional communication skills, both written and verbal.
 - Experience in process analysis and stakeholder management.

Other Requirements

 - Advanced certifications in RPA or related automation technologies, UiPath certifications.
 - Exposure to other automation platforms and tools.
 - Experience with ITIL processes or other IT service management frameworks.
 - Familiarity with cloud-based automation solutions.
 - Previous experience in an onshore or global delivery environment.

## Description

The Onshore Application Support Analyst - RPA Bot Support will play a pivotal role in ensuring the smooth operation, maintenance, and enhancement of Robotic Process Automation (RPA) bots within the Life Sciences and Healthcare domain. This role is critical for supporting large-scale bot deployments, troubleshooting automation workflows, and collaborating with stakeholders to optimize business processes. The successful candidate will contribute significantly to process efficiency and compliance within a dynamic and innovative environment., Serve as the primary point of contact for business stakeholders and IT teams for all RPA-related support and enhancement activities.

 - 24X7 Support
 - Provide governance and operational oversight for approximately 250 RPA bots across multiple business functions and regions.
 - Coordinate with offshore support teams to ensure timely monitoring, incident resolution, service restoration, and adherence to SLAs.
 - Engage with business users to understand process requirements, prioritize enhancement requests, and define automation roadmaps.
 - Lead incident management activities, including stakeholder communication, escalation management, and service recovery coordination.
 - Review bot performance, operational metrics, and support trends to identify opportunities for optimization and continuous improvement.
 - Facilitate Root Cause Analysis (RCA) discussions and drive corrective and preventive actions to minimize recurring production issues.
 - Collaborate with development, infrastructure, security, and platform teams to support bot deployments, upgrades, and environment changes.
 - Ensure compliance with organizational standards, regulatory requirements, data privacy policies, and audit controls, particularly within the Life Sciences and Healthcare domain.
 - Oversee change management activities, including impact assessments, release planning, testing coordination, and production implementation approvals.
 - Manage stakeholder expectations by providing regular updates on incidents, enhancements, risks, service performance, and project status.
 - Drive service improvements, automation adoption, operational efficiency initiatives, and support process standardization across the RPA landscape.
 - Review and approve support documentation, operational procedures, knowledge articles, and best practices for effective knowledge management.
 - Coordinate capacity planning, resource allocation, and workload prioritization across onsite and offshore teams.
 - Support automation governance forums, service reviews, and leadership reporting by presenting key operational metrics, risks, and improvement plans.
 - Work closely with global business and technology teams to ensure seamless bot operations, business continuity, and alignment with strategic objectives.
 - Identify automation opportunities within business processes and collaborate with delivery teams to maximize business value and ROI from the RPA platform.
 - Ensure effective vendor coordination with UiPath, infrastructure providers, and other technology partners for issue resolution and platform enhancements.