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# IT Support Specialist - Contract

- **Company:** Manpower
- **Location:** Tempe, AZ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Sound Recording and Reproduction, Computer Networks, Microsoft Office, Video Editing, Information Technology
- **Published:** September 3, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3381133795&tx=KJ3939FFF&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

? Bachelor's degree in IT or equivalent work experience

? 2 years' experience working with audio / video / communications technologies

? Proficiency with Microsoft Office 365, Microsoft Teams, ZOOM

Nice to Have

? Multiple years of experience in the field of audio/video/communication technologies

? Experience with both Mac and Windows operating systems

? Advanced experience in Audio/Video cabling and computer networking

? Experience with operation of video cameras, sound board, video editing software

 * Formal education and/or certifications in: Audio recording and video production, broadcast and electronic communication arts, or multimedia production.
 * Event & Customer Service Experience with C-Suite.
 * Experience with an Electronic Visitor Management System.

## Description

* Troubleshoots technical issues and responds to AV Service Desk tickets, resolving problems as they arise. (60%)
 * Accountable for maintaining regular service & maintenance of all conference room equipment, either independently or through third party vendors. (15%)
 * Maintains conference room updates and ensures all hardware and software are on the same versions. Collaborates with NAIT network and infrastructure teams as needed. (20%)
 * Ensures proper security and storage of equipment. (5%)
 * Provides superior customer service to employees, clients & visitors who utilize AV equipment. (all the time)

Sharing Expertise

(10%)

 * Researches new technology and makes recommendations to leadership. (30%)
 * Meets with internal stakeholders to understand room needs prior to meetings / events, to ensure the event does not encounter foreseeable technical issues. (70%)

Gaining Exposure

(15%)

 * Develops, documents and hosts periodic training for employees on AV equipment and web/video conferencing applications. (30%)
 * Maintains conference room updates and ensures all hardware and software are on the same versions. Collaborates with NAIT network and infrastructure teams as needed. (70%)

Your Typical Day (listed above in percentages.)

 * Prepares meeting rooms for events and video conference sessions.
 * Acts as HQ point of contact for IT support
 * Troubleshoots technology issues with visitor management system, AV equipment, and other HQ technology.
 * Provides walk-up IT services for HQ employees and visitors.
 * Assists with desk-side IT support at HQ as necessary.
 * Administrator of Electronic Visitor Management System.

Other accountabilities as assigned, A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.