> Markdown version of [/jobs/ext/3233912-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/3233912-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer

- **Company:** Hardwired IT LTD
- **Location:** UK (Remote available)
- **Salary:** £26,000.0 - £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Wi-Fi Technology, Data Logging, Peripherals, Microsoft InTune, Laptops
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=446bbe28d45e36d1

## About the Role

* At least 1 year's experience in an IT support or helpdesk role (MSP experience is a bonus)
 * Confident on the phone with a friendly, personable manner
 * A full UK driving licence, access to your own vehicle, and willingness to travel to client sites
 * Based in or within easy commuting distance of Bury
 * Good working knowledge of Windows 10/11 and Microsoft 365
 * A logical approach to problem-solving and a willingness to learn
 * Able to explain technical issues in plain English to non-technical users

Nice to have

 * Experience with an RMM or PSA tool
 * Knowledge of Entra ID, Intune or Exchange Online administration
 * Microsoft or CompTIA certifications (or working towards them), * IT helpdesk: 1 year (required)

## Description

We're looking for a friendly, capable IT Support Engineer to join us. You'll work closely with the business owner, and your work will directly shape how our clients experience our service., You'll be the go-to person for our clients' day-to-day IT needs. That means picking up the phone, resolving issues remotely, and heading out to client sites when a problem needs hands-on attention. No two days are the same., * Answer inbound calls and emails from clients, logging and prioritising tickets

 * Provide 1st and 2nd line support remotely and on site across the Greater Manchester area
 * Troubleshoot Windows desktops, laptops, printers and peripherals
 * Manage Microsoft 365 users, licences, mailboxes and permissions (Exchange Online, Entra ID)
 * Monitor and maintain client devices using our RMM platform (NinjaOne)
 * Assist with basic network troubleshooting (switches, Wi-Fi, firewalls)
 * Set up and deploy new devices for new starters
 * Escalate complex issues appropriately and keep clients updated throughout
 * Keep clear, accurate notes and documentation, * Hybrid working, with a mix of working from home and on-site visits
 * Clear progression, with support to develop your skills and certifications as the business grows
 * 25 days holiday plus bank holidays
 * Company pension
 * 55p per mile for business travel, plus all work-related expenses covered
 * The chance to make a real impact in a small, close-knit team


## Related Videos

- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)