> Markdown version of [/jobs/ext/3233916-implementation-specialist](https://www.wearedevelopers.com/jobs/ext/3233916-implementation-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Specialist - **Company:** Open Medical - **Location:** London, UK - **Salary:** £40,000.0 - £48,000.0 - **Contract:** Permanent contract - **Skills:** JIRA, Interactive Whiteboards - **Published:** September 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=75a90e4bcb10acff ## About the Role In this role, you will contribute directly to the implementation lifecycle, helping bridge the gap between clinical stakeholders, end-users, and internal technical teams. This hands-on position requires project management skills, stakeholder engagement, workflow mapping, user training, and operational support to ensure smooth digital transformation.We are looking for a proactive problem-solver who takes initiative, executes project deliverables efficiently, and applies sound judgement to resolve operational tasks or escalate issues appropriately. We are a small, fast-moving team of around 30 people, which means you will experience real ownership and see the visible impact of your work from early on. This is a full-time, office-based role in Ealing Broadway, London, with a degree of travel required., * Experience supporting software implementations for enterprise clients (experience in a healthcare setting is highly desirable). * Hands-on experience with process mapping, client onboarding, or assisting with UAT sessions. * Familiarity with project collaboration tools (e.g., Jira, Miro) to track tasks and document workflow maps. * Demonstrated ability to proactively address operational blockers and escalate risks appropriately. Skills & Behaviours * Logical, analytical thinker with a sharp focus on practical problem-solving. * Self-motivated, adaptable, and comfortable working in a fast-paced environment. * Strong interpersonal and communication skills, with the ability to translate technical ideas to non-technical users clearly. * Customer-focused mindset with a commitment to building trust with clients and maintaining collaborative relationships to ensure successful delivery. * Meticulous attention to detail across documentation and workflow diagrams. * Solid understanding of risk and issue escalation processes, proactively identifying both potential issues and solutions. * A strong believer in the power of technology to transform healthcare delivery. ## Description Open Medical is seeking an Implementation Specialist to support the successful deployment of our Pathpoint platform modules across diverse healthcare organisations., * Lead the end-to-end implementation of technical solutions into clinical settings, from requirement gathering and scoping through to go-live and hypercare. * Collaborate with clinicians, managers, and end-users to gather requirements, map existing workflows and enable seamless adoption of Pathpoint. * Work alongside internal cross-functional teams to maintain delivery momentum and embed sustainable operational change. * Translate clinical requirements into clear technical briefs and produce workflow maps tailored to client environments. * Support technical leads with functional testing, guide clients through User Acceptance Testing (UAT), and support tier-2/3 helpdesk queries for active clients in the Business as Usual (BAU) phase. * Organise and execute onboarding plans and project rollout activities aligned with client timelines and technical dependencies. * Deliver training to end-users and provide hands-on, on-site support during go-lives (travel is typically monthly, subject to active project stages). * Adapt to changing project requirements and assist in mitigating risks under tight deadlines. * Maintain accurate project documentation and status updates in line with agreed project plans. * Regularly engage with the client's stakeholders to ensure updates are communicated, and the implementation is running as planned. * Provide post-deployment support to ensure ongoing success. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Apple Vision Pro: Proven Development Methods Meet the Latest Technology](https://www.wearedevelopers.com/videos/1190-apple-vision-pro-proven-development-methods-meet-the-latest-technology) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [Solving Architectural Entropy With Runnable Diagrams](https://www.wearedevelopers.com/videos/100144-solving-architectural-entropy-with-runnable-diagrams) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)