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# IT Helpdesk Technician

- **Company:** Cleveland Cable Co Ltd
- **Location:** Middlesbrough, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Packaging, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Virtual Private Networks (VPN), Role-Based Access Control, Azure Active Directory, Software Deployment, TCP/IP, User Provisioning Software, Virtual Local Area Networks, Computer Network Technologies, Microsoft InTune, Information Technology, Deployment Automation, CIS Benchmarks
- **Published:** September 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9a102e38fb71fbdc

## About the Role

* Proven commercial experience working in a dedicated 2nd or 3rd line IT support environment.
 * Strong, hands-on experience administering Microsoft Intune (device enrolment, configuration profiles, and application packaging).
 * Solid working knowledge of Microsoft Entra (Azure AD) management and cloud identity concepts.
 * Good understanding of core networking protocols and infrastructure (TCP/IP, DNS, DHCP, VPN, VLANs).
 * Strong problem-solving abilities with a methodical, calm approach under pressure.
 * Excellent communication and interpersonal skills, capable of supporting users of all technical abilities face-to-face and remotely.
 * Relevant IT certifications (e.g., Microsoft Certified: Modern Desktop Administrator or Azure Administrator) are advantageous.

## Description

Working from our Middlesbrough head office, you will act as a key escalation point for technical issues, providing robust 2nd and 3rd line support to our staff across various departments. You will play a critical role in managing and securing our modern cloud and endpoint environments, with dedicated responsibility for Microsoft Intune and Microsoft Entra., * Advanced Technical Support: Provide hands-on 2nd and 3rd line IT support, diagnosing and resolving complex hardware, software, network, and system faults for office and warehouse staff.

 * Endpoint Management (Intune): Manage device lifecycles using Microsoft Intune (MDM/MAM), including Autopilot configuration, software deployment, security baselines, and compliance policy enforcement.
 * Identity & Access Management (Entra): Administer Microsoft Entra ID (formerly Azure AD), managing user provisioning, role-based access control (RBAC), conditional access policies, and multi-factor authentication (MFA).
 * Infrastructure & M365 Administration: Support the day-to-day maintenance, optimisation, and security of our Microsoft 365 tenant, core networking equipment, and local IT infrastructure.
 * Incident & Problem Ownership: Take ownership of escalated tickets, ensuring problems are investigated to root cause, permanently resolved, and thoroughly documented.
 * IT Projects & Upgrades: Assist with internal technology rollouts, infrastructure upgrades, and hardware/software migrations.
 * Documentation: Maintain clear, up-to-date IT documentation, inventory records, and standard operating procedures.