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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Support Specialist - **Company:** Freenow - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Confluence, JIRA, Bash Shell, Software as a Service, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Python (Programming Language), Network Architecture, Network Connections, Routing, Azure Active Directory, Systems Integration, Wide Area Networks, Wi-Fi Technology, Scripting, Okta, Zapier, Information Technology, Slack, Atlassian Tools, No-code Tools, Low-code, Gsuite - **Published:** September 8, 2026 - **Apply:** https://startup.jobs/senior-it-technical-support-specialist-m-f-d-free-now-9947129 ## About the Role * Problem-Solving Mindset: 3 to 5+ years of experience in an IT Service Desk role within a SaaS or fast-paced startup/hyper-growth environment, with a strong ability to systematically diagnose complex problems. * Automation & IT Efficiency is key! A strong passion for improving IT processes through low-code/no-code platforms and scripting in Bash, Python, or similar languages. * Strong Communication Skills: Ability to effectively communicate technical solutions to both IT and non-technical teams, with proficiency in tools like Google Workspace, Slack, and Zoom. * Collaboration & Cross-Team Coordination! Work closely with HR, IT Solutions, and other departments to enhance IT service delivery, leveraging Atlassian tools like JIRA and Confluence. * Proactive & Self-Driven! Take ownership of tasks, make independent decisions on advanced technical support issues, and suggest continuous improvements to our IT infrastructure. Required Technical Skills: * Education & Background: Completed training as an IT specialist for system integration (Fachinformatiker für Systemintegration), a Specialized Diploma, or a comparable qualification. * Ticket & Process Management: Experience with JIRA and Confluence for ticket tracking, issue management, and process improvement. * Identity & Access Management: Experience with Identity Providers such as Okta, Azure AD, OneLogin, and Active Directory. * SaaS & Workspace Administration: Proficiency in managing, administering, and troubleshooting Google Workspace and core SaaS platforms. * Device Management: Experience with MDM solutions for managing and provisioning macOS, Windows, and iOS devices. * Networking & Connectivity: Working familiarity with network architecture and troubleshooting (WAN/LAN/Wi-Fi, VPN, routing) to support office environments. * Automation & Scripting: Experience in scripting using Bash, Python, or utilizing low-code/no-code platforms (Workato, Zapier, Okta Workflows). * Technical Communication: Ability to write clear and concise technical documentation. ## Description * Power Up Automation! Advance our "infrastructure as code" strategy by designing and implementing automation workflows in JIRA, scripting, or low-code environments like Workato, Zapier, or Okta Workflows. * Make IT Effortless! Fine-tune self-service tools, manage identity and access lifecycles across platforms, and proactively implement IT solutions that save time and effort. * Keep Office Infrastructure Connected! Support and troubleshoot network connectivity (WAN/LAN/Wi-Fi, VPN, routing) and assist with essential on-site server asset maintenance to ensure seamless daily operations. * Be the Bridge Between IT & People! Work closely with teams across the company (such as HR and IT Solutions) to improve onboarding, IT services, and workflow automation, providing clear communication to technical and non-technical users alike. * Innovate & Drive Lifecycle Management! Identify process bottlenecks, optimize SaaS tools, and oversee hardware inventory lifecycles from acquisition to technical provisioning for employee devices. ## Related Videos - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Leading Through Stagility: Human Capital Trends That Redefine Work](https://www.wearedevelopers.com/videos/1717-leading-through-stagility-human-capital-trends-that-redefine-work) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)