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# Helpdesk Administrator FTC

- **Company:** BGIS
- **Location:** London, UK
- **Salary:** £29,480.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Computer-Aided Facility Management, Data Logging
- **Published:** September 7, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5877270969

## About the Role

* Good education standard (GCSE English & Maths essential).
 * Strong IT skills (Word, Excel).
 * Experience in a fast-paced office or helpdesk environment.
 * Clear communicator with confident telephone manner.
 * Methodical, organised, and customer-focused.

## Description

To provide a high standard of administrative and helpdesk support to the Crown Estate contract, ensuring accurate logging, processing, and resolution of all maintenance requests and enquiries, while supporting engineers, sub-contractors, and the client., * First point of contact for client and internal teams on the Helpdesk.

 * Log and allocate reactive tasks and PPMs via the Vantify CAFM System.
 * Raise purchase orders and call-outs for sub-contractors.
 * Maintain accurate records in Vantify, including uploading service sheets and documentation.
 * Process task sheets, engineer holidays/sickness, and manage engineer logs.
 * Produce and distribute daily, weekly, and monthly reports.
 * Maintain site files, sub-contractor records, and logbook systems.
 * Monitor and update WIP (Work in Progress) status.
 * Provide general administration: answering calls/emails, booking rooms, filing, minute-taking.
 * Respond promptly and professionally to all queries and follow up to resolution.

Accountabilities

 * Reporting to the onsite Performance Manager.
 * Working closely with the Performance Manager.
 * This post carries no direct budgetary responsibility.


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