> Markdown version of [/jobs/ext/3234392-it-operations-technician-1st-line-support](https://www.wearedevelopers.com/jobs/ext/3234392-it-operations-technician-1st-line-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Technician - 1st Line Support - **Company:** Ultimate Performance - **Location:** Manchester, UK (Remote available) - **Experience:** Starter - **Salary:** £22,000.0 - £25,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Outlook, Business Systems, Cloud Computing, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Azure Active Directory, Microsoft SharePoint, Microsoft Power Automate, Connectivity Problems, Office365, Microsoft InTune, Information Technology, Laptops, Powerapps, User Accounts - **Published:** September 5, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5869131378 ## About the Role You'll ideally have 1-2 years' experience in IT Operations or Service Desk support, gained in a professional environment. More importantly, we're looking for someone who: * Has solid IT fundamentals and a genuine enthusiasm for technology. * Enjoys getting hands-on and figuring out how things work. * Has good working knowledge of Windows 10/11 and Microsoft 365, particularly Outlook, Teams and SharePoint. * Troubleshoots methodically, working to isolate the cause of an issue rather than guessing at fixes. * Can communicate clearly with non-technical colleagues without relying on jargon. * Is organised, reliable and comfortable managing and owning a queue of tickets independently. * Takes responsibility for problems and sees them through to resolution. * Has a genuine appetite for learning and developing their technical skills. It would be a bonus if you've had exposure to: * Microsoft 365 administration * Microsoft Entra ID * Microsoft Intune * The Microsoft Power Platform, including Power Automate or Power Apps ## Description We're looking for an IT Operations Technician to join our first-line support function at a business that moves quickly and expects the same from its IT team. Based at our Manchester City Centre Support Office, you'll be the first point of contact for IT support across our global business. You'll work hands-on across everything from setting up new devices and managing user access to troubleshooting hardware, software and connectivity issues. This isn't simply a ticket-closing support desk role. You'll gain practical experience across a Microsoft 365 Enterprise environment, Intune, Entra ID and a live global IT estate, while working alongside experienced engineers across infrastructure, cloud and security. For someone looking to build a long-term career in IT operations, infrastructure or security, this is an opportunity to develop genuine, hands-on experience in a fast-growing international business. What You'll Do * Act as the first point of contact for IT support requests via our ticketing system, phone and Teams, taking ownership from triage through to resolution or escalation. * Diagnose and resolve hardware, software and network connectivity issues across desktops, laptops and mobile devices. * Manage user accounts and access across Microsoft 365 and Entra ID, including onboarding, offboarding, permissions, MFA and password resets. * Configure, image and deploy devices for new starters, while keeping asset and licence records accurate. * Support Microsoft 365 applications, Intune-managed devices and core business systems across our offices and gym estate. * Identify recurring issues and help the wider team understand and resolve the root causes, not just close the ticket. * Create and maintain useful documentation, including SOPs, FAQs and user guides. * Get involved in hardware refreshes, new technology rollouts and smaller IT projects across our global estate. ## Related Videos - [DB UX Design System – How we’ve open sourced our largest inner source project](https://www.wearedevelopers.com/videos/819-db-ux-design-system-how-we-ve-open-sourced-our-largest-inner-source-project) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Should Tech Managers Be Developers First? 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