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# Deskside Support Engineer - L1

- **Company:** Celtic Management Services
- **Location:** Neuss, Germany
- **Experience:** Experienced
- **Salary:** €41,600.0 - €46,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Virtual Private Networks (VPN), Local Area Networks, Networking Basics, Software Engineering, TCP/IP, Wi-Fi Technology, ServiceNow IT Service Management, Office365, Software Troubleshooting, Peripherals, Information Technology
- **Published:** September 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f1e7d5040ba02c37

## About the Role

* 3+ years of relevant Deskside/Desktop/IT Support experience.
 * Diploma or Bachelor's degree in IT, Computer Science, or a related field.
 * Strong hands-on knowledge of Windows OS and Microsoft 365.
 * Good understanding of Active Directory and networking fundamentals.
 * Experience with IT ticketing/service management systems.
 * Experience supporting hardware, peripherals, and end-user devices.
 * Strong troubleshooting, communication, and customer-service skills.
 * Ability to work independently and manage onsite assignments.
 * Valid German/EU work authorization is mandatory.
 * Relevant certifications such as CompTIA A+, ITIL, or Microsoft are an advantage.

## Description

We are looking for a Deskside Support Engineer - L1 with 3+ years of hands-on IT support experience to provide onsite technical support to end users across hardware, software, and basic network-related issues., * Provide onsite L1 support for desktops, laptops, printers, monitors, mobile devices, and peripherals.

 * Troubleshoot and resolve hardware and software issues.
 * Install, configure, and troubleshoot Windows OS and Microsoft 365 applications.
 * Troubleshoot basic LAN, Wi-Fi, VPN, TCP/IP, and connectivity issues.
 * Perform basic Active Directory user and account support.
 * Respond to and manage support tickets and service requests.
 * Document troubleshooting steps and resolutions accurately.
 * Support hardware deployment, replacement, relocation, and asset management.
 * Assist with user onboarding and offboarding.
 * Escalate unresolved issues to L2/L3 support teams.
 * Follow IT security policies, SOPs, and SLA requirements.
 * Provide professional and customer-focused onsite support.