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# Desktop Support Specialist

- **Company:** American Type Culture Collection
- **Location:** Manassas, VA, United States
- **Salary:** $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, System Configuration, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Peripherals, Laptops
- **Published:** September 10, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18239360?backUrl=%2Fcareer%2F18239360%2FDesktop-Support-Specialist-Virginia-Manassas

## About the Role

* Minimum Requirement: High School Diploma and 1 year of experience, or equivalent experience.
 * Experience providing desktop support and troubleshooting hardware, software, and end-user technology issues.
 * Experience imaging, configuring, deploying, and supporting desktops, laptops, mobile devices, and peripherals.
 * Familiarity with Microsoft 365, Active Directory/Entra ID, and common desktop operating systems.
 * Strong customer service, communication, and problem-solving skills.
 * Experience maintaining IT asset inventories and documenting support activities through ticketing systems.
 * Ability to support Windows and Mac environments.
 * Preferred: A+ or Net+ Certification.

## Description

We are seeking a Desktop Support Specialist, ideally with desktop support and end-user computing experience and experience supporting corporate technology environments. Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials., Technical Support: Respond to and resolve Service Desk requests for hardware, software, mobile device, audio/visual and peripheral issues across Windows and Mac environments.

 * Device Deployment: Image, configure, deploy, and support desktops, laptops, mobile devices, and related technology for new and existing employees.
 * Troubleshooting & Resolution: Diagnose technical issues, perform system repairs and upgrades, run diagnostics, and escalate incidents when appropriate.
 * Inventory & Asset Management: Maintain accurate IT asset inventory records and support technology refresh initiatives.
 * User Support & Training: Provide guidance and assistance to end users to promote effective and efficient use of technology.
 * IT Operations Support: Assist with office moves, equipment setup, and coordination with other IT teams to address incidents and service requests.


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