> Markdown version of [/jobs/ext/3235904-support-desk-data-analyst](https://www.wearedevelopers.com/jobs/ext/3235904-support-desk-data-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Desk Data Analyst - **Company:** APPLYLOGIC CONSULTING GROUP - **Location:** Columbia, SC, United States - **Salary:** $53,000.0 - $68,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Databases, Customer Data Management, Data Warehousing, Relational Databases, Microsoft SQL Server, SQL Stored Procedures, SQL Server Reporting Services, Transact-SQL - **Published:** September 9, 2026 - **Apply:** https://hotjobs.applylogic.com/careers/53469/jobs/16853800-Support-Desk-Data-Analyst/apply ## About the Role Must be US citizen with the ability to obtain a Top-Secret security clearance., * (2-4) years of experience in a technical support position * Must be able to write T-SQL queries (simple/intermediate/complex) against various Microsoft databases and Data Warehouse databases. * (1-2) years of demonstrated experience with relational database queries and transactions, including stored procedures using SQL Server 2019 databases. * Demonstrated experience designing, creating, testing, and implementing simple/complex reports using SQL Server Reporting Services. * Quantitative, teamwork and problem-solving abilities, as well as a thorough knowledge of relational * Experience with data analysis methods, principles, and practices, including statistical analysis and sampling techniques. * Experience with inspection, test, and measurement techniques. * Knowledge of the relationship of quality assurance to other activities across the organization. * Skill in interpreting and applying product specifications, regulations, and policy guidance into the quality assurance plan. * Skill in conducting studies and investigations, problem and trend analysis, and developing documented recommendations. * Strong oral and written communication. * Experience with technical evaluation processes, techniques, and reporting. * Able to validate data quality and consistency of customer data. * Able to review, analyze, and report on quality discrepancies, trends, and data. * Able to investigate problems and develops disposition and corrective actions for recurring discrepancies. * Able to interface with stakeholders to ensure requirements are met. * Able to recommend corrective actions, dispositions, process optimization and modifications. * Able to handle multiple project deadlines with minimal supervision. Preferred Qualifications: * Information Technology Infrastructure Library V4 (ITIL 4) certification. * Support Desk experience either with reporting or as an analyst * Previous experience with System Center Service Manager (SCSM). * Previous experience with Cireson Portal. ## Description * Performs validation of the service desk to include services, processes, metrics, and customer satisfaction based on business requirements. * Communicates with analysts and engineers about formal evaluation plans, problems, and results. * Devises creative solutions to problems. * Assists with roll-out of systems documentation. * Produces lists of service deficiencies that are to be resolved and provides recommendations to incorporate changes to established processes. * Generates and interprets complex reports on both current and historical data. * Performs technical evaluations on assigned personnel. * Develops standards, methods, and procedures to improve product and service quality, readiness, and availability. * Identifies, diagnoses and develops plans to resolve problems in response to customer reported incidents; researches, evaluates and provides feedback on problematic trends and patterns across the environment and develops and implements measures to remediate. * Collaborates with Support teams to foster a team-based approach to high quality solutions and drive appropriate changes to ensure high quality deliverables. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Automated MS SQL Server database deployments with dacpacs and Azure DevOps](https://www.wearedevelopers.com/videos/334-automated-ms-sql-server-database-deployments-with-dacpacs-and-azure-devops) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)