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# Senior Technical Support Officer

- **Company:** Connect2Hackney
- **Location:** London, UK
- **Experience:** Expert
- **Salary:** £44,782.0
- **Contract:** Temporary contract
- **Skills:** Databases, Computer Literacy, Microsoft Office, Gsuite
- **Published:** September 18, 2026
- **Apply:** https://www.constructionjobboard.co.uk/system/classifieds/application_redirect/?listing_id=3768110

## About the Role

* Experience: Strong operational background in administrative functions, with proven knowledge of Building Regulations legislation and application processes.
 * Technical Skills: Ability to read and interpret complex architectural plans and scale drawings.
 * IT Proficiency: Strong working knowledge of back-office database systems, Google Suite/Microsoft Office, and GIS platforms.
 * Supervisory Capability: Experience guiding team members, managing competing priorities, and delivering under pressure.
 * Education: A-Level/HND standard education or equivalent experience, with proven literacy and numeracy.

## Description

Are you an experienced technical support professional with a strong background in local authority planning or building control? The London Borough of Hackney is seeking a Senior Technical Support Officer to oversee and drive the administrative and systems operations within their Building Control team., * Team Supervision & Support: Supervise technical support staff, providing day-to-day direction, guidance, and workload management.

 * Application Validation: Validate building regulation applications, initial notices, amendments, cancellation notices, and dangerous structure notices.
 * Systems Leadership: Serve as the main point of contact for the service area's IT operating systems, GIS, web systems, and electronic document archives.
 * Financial Management: Read complex plans, handle fee calculations, raise invoices, request purchase orders, and chase payments.
 * Customer Service: Act as a key escalation point for complex enquiries, providing technical guidance to residents, contractors, and internal stakeholders.


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