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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior macOS IT Support Engineer - **Company:** Eligo Recruitment Ltd - **Location:** London, UK - **Experience:** Expert - **Salary:** £46,000.0 - £52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Apple IOS, Apple Mac Systems, Bash Shell, Microsoft Exchange Server, Scripting, Software Troubleshooting, Microsoft InTune, Casper Suite, Gsuite - **Published:** September 12, 2026 - **Apply:** https://www.reed.co.uk/jobs/senior-macos-it-support-engineer/57339078 ## About the Role Are you passionate about macOS and enjoy being the person others turn to when they need help solving a technical problem?, * Strong commercial experience within IT support or end-user technology * Excellent macOS / Apple support knowledge * Hands-on experience with Jamf Pro * Good knowledge of Google Workspace and/or Microsoft 365 * Experience with endpoint and device management * Exposure to other technologies such as Intune and Entra ID * The ability to support both Apple and Windows environments * Strong troubleshooting and problem-solving skills * Excellent communication and customer-service skills * Confidence taking ownership of complex and escalated issues * A collaborative approach and willingness to share knowledge with others Bonus Points * Experience in a media, creative or fast-paced environment * Experience with automation or scripting * Knowledge of AI tools or AI-driven approaches to IT support * Apple or Jamf certifications * Experience with video conferencing and workplace technology * Exposure to endpoint security, networking or infrastructure troubleshooting * Bash or Python scripting This is a great opportunity for an experienced macOS IT Support Engineer who wants to remain hands-on while taking on greater technical responsibility, becoming a trusted point of escalation and helping others develop. If you're passionate about Apple technology, macOS, Jamf Pro and great customer service and working in a genuinely friendly environment, we'd love to hear from you. Apply today!, * Apple iOS/macOS Devices * Attention to Detail (Attentions) * Coordination Skills * Infrastructure Management * Microsoft Exchange * Microsoft Windows OS (Win) * Mobile Device Management (Android) * Problem Solving (Process) * Self-Motivation * Technical Support (IT) ## Description We're looking for an experienced, hands-on Senior IT Support Engineer to join a macOS-focused technology function. This is a fantastic opportunity for someone with strong Apple and Jamf experience who enjoys combining technical problem-solving with excellent customer service and supporting the development of others. What You'll Get * Competitive salary and benefits * A friendly, collaborative and informal working environment * A central London W1 office location * The opportunity to work in a predominantly macOS-focused environment * Exposure to a broad range of modern workplace technologies * The chance to take on increasing responsibility as your career develops What You'll Be Doing * Provide high-quality, hands-on IT support to users across the business * Act as a key point of escalation for more complex technical issues * Support a predominantly macOS and Apple environment * Administer and support Jamf Pro * Manage MacBooks, iPhones and other Apple technology * Support Google Workspace and Microsoft 365 * Work with other technologies like Entra ID, Intune and endpoint management tools * Support a smaller Windows environment where required * Manage device provisioning, deployment, patching and lifecycle activities * Support joiners, movers and leavers * Troubleshoot hardware, software, connectivity and user issues * Maintain documentation and knowledge resources * Identify opportunities to improve processes and automate repetitive tasks * Provide technical guidance and mentoring to more junior team members * Work closely with users and colleagues in a highly visible, office-based role ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [JavaScript? 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