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# Service Department Receptionist

- **Company:** Valley AutoCare
- **Location:** Haslingden, UK
- **Salary:** £24,000.0
- **Contract:** Temporary contract
- **Skills:** File Systems, Information Technology
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d2d7abf5c412dc5d

## About the Role

* Previous experience in a receptionist, front desk or customer service role (automotive experience preferred but not essential).
 * Strong communication and interpersonal skills.
 * Excellent organisation and attention to detail.
 * Confident using computer systems, booking software and email.
 * Ability to work in a fast-paced environment while remaining calm and professional.

Personal Qualities

 * Friendly, approachable and well-presented.
 * Positive attitude with a focus on delivering great customer service.
 * Reliable, punctual and able to work independently or as part of a team.

## Description

Customer Service

 * Greet customers in a polite and professional manner.
 * Answer incoming calls, emails and enquiries promptly.
 * Provide updates to customers regarding their vehicle status, bookings and collection times.
 * Handle customer queries and escalate issues when necessary.

Service Department Support

 * Book customer vehicles for servicing, repairs and MOTs.
 * Prepare job cards and ensure accurate customer and vehicle details are recorded.
 * Liaise with technicians and service advisors to relay messages and updates.
 * Maintain the service diary and manage daily schedules.

Administration

 * Process payments, invoices and receipts.
 * Maintain organised records and filing systems.
 * Assist with service reminders, follow-up calls and customer satisfaction checks.
 * Ensure reception and customer waiting areas are clean, tidy and welcoming.