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# Senior IT Support Engineer

- **Company:** Box Inc
- **Location:** London, UK (Remote available)
- **Experience:** Expert
- **Salary:** £69,000.0 - £109,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Application Configuration Access Protocols, Cyber Security, Computer Networks, Okta
- **Published:** September 11, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5878317828

## About the Role

* 5+ years of working experience in an IT support role
 * Working knowledge of Windows and OSX operating systems
 * Working knowledge of Lenovo and Apple hardware
 * Comprehensive understanding of networking concepts
 * Foundational understanding of Okta and identity and access management concepts, including SSO, MFA, and user permissions
 * Experience managing and improving services, standards, and support processes, with strong problem-solving skills and a willingness to learn new technologies
 * Experience creating and maintaining technical documentation and knowledge articles
 * Working knowledge of voice and video conferencing solutions (Google, Zoom, Slack a plus)
 * Interest in using AI and automation tools to improve IT support and employee experience
 * Experience supporting new hire onboarding, including device deployment and IT orientation
 * Strong verbal and written communication skills, with outstanding collaboration and teamwork abilities
 * Passionate, high-energy approach with a commitment to excellence
 * Technical certification in desktop operating systems (Mac and/or Windows certification a plus)
 * Network certification
 * B.S. in a computer-related field preferred, but not required

## Description

* Troubleshoot and support all IT end-user issues, including mobile, desktop, audio/video, peripherals, and related systems
 * Manage procurement, asset management, and inventory for IT hardware and software
 * Collaborate cross-functionally with teams such as Facilities, Sales, Engineering, Information Security, and the Enterprise team
 * Manage IT communication between headquarters and remote offices
 * Perform system imaging, application configuration, and security policy enforcement
 * Provide daily onsite office support
 * Coach and mentor peers
 * Lead cross-functional projects
 * Drive end-user technology decisions that impact our employees worldwide

Technologies:

 * AI
 * Hardware
 * Support
 * Mobile
 * Network
 * Security
 * Slack
 * Windows
 * Marketing