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# IT Support Technician

- **Company:** Pkf Francis Clark
- **Location:** Truro, UK
- **Salary:** £35,146.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IOS Applications, Business Software, Document Management Systems, Citrix Systems, Information Technology, User Administration
- **Published:** September 16, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5885973682

## About the Role

* Friendly, confident, and approachable, with a strong customer-focused mindset
 * Clear and professional communicator, both verbally and in writing
 * Well organised, with a good eye for detail when working with systems and data
 * Broad interest in IT with solid troubleshooting skills
 * An understanding of the importance of security and confidentiality in a professional services environment
 * Experience or interest in areas such as Microsoft 365, Windows 11, Microsoft Teams, Citrix, document management systems, business applications and iOS mobile device support would be beneficial
 * Full UK driving licence and access to a car

## Description

This role supports the delivery of IT services to over 950+ users across nine offices in a busy professional services environment. You'll play a key part in providing a responsive, customer-focused IT service, while also helping to maintain and develop the firm's IT systems and infrastructure.

This role is primarily office-based with an option to work 1 day from home each week. As the role requires regular travel between offices, a full UK driving licence and access to a vehicle are essential. Business travel expenses will be reimbursed for journeys undertaken outside your contractual base office of Truro.

 * Providing first-line IT desktop support to colleagues, both remotely and face to face
 * Assisting with user administration, including setting up and maintaining accounts
 * Building, configuring and maintaining end-user hardware
 * Carrying out general IT administration, including asset tracking, licensing, purchasing and maintaining records