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# Production Support Engineer, UK or FR

- **Company:** Orange Group
- **Location:** Eu, France
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Software Applications, Microsoft Azure, Bash Shell, Cloud Computing, DevOps, Domain Name System (DNS), Elasticsearch, Monitoring of Systems, Hypertext Transfer Protocols (HTTP), Internet Information Services (IIS), Python (Programming Language), Linux System Administration, Log Analysis, Microsoft SQL Server, Windows PowerShell, Reliability Engineering, Ansible, Scripting, Google Cloud, Reliability of Systems, Kubernetes, Infrastructure Automation Frameworks, Terraform, Docker
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e50ad86694259d6f

## About the Role

* Experience troubleshooting applications, analyzing logs, and performing root cause analysis.
 * Proficiency with SQL Server and scripting languages such as Python, PowerShell, or Bash.
 * Hands-on experience with Terraform, Ansible, Docker, and Windows/Linux administration.
 * Familiarity with IIS, Traefik, Elasticsearch, APIs, HTTP, DNS, and monitoring tools.
 * Experience supporting cloud and on-premises environments; Azure, Google Cloud, or Kubernetes knowledge is a plus.
 * Understanding of infrastructure security, incident management, and compliance practices.
 * Strong communication, documentation, prioritization, and cross-functional collaboration skills.
 * Customer-focused, proactive, and able to perform effectively in a fast-paced environment.
 * Ability to support on-call rotation, which may include night and/or weekend work.

## Description

* Administer and resolve application issues, provide timely updates, and perform root cause analysis.
 * Perform detailed troubleshooting, log analysis, and root cause investigations for application and infrastructure incidents.
 * Provide software application support, including monitoring, escalation, and incident response.
 * Support application outages by executing recovery plans and participating in post-mortem analysis.
 * Assist in making infrastructure adjustments and improvements using Infrastructure as Code (IaC) tools such as Terraform and Ansible.
 * Collaborate with infrastructure teams to implement changes for scalability, security, and reliability.
 * Contribute to continuous improvements in deployment processes, infrastructure optimization, and system performance.
 * Work within established Service Level Agreements (SLAs) to ensure timely issue response and resolution.
 * Develop, maintain, and document known issues, workarounds, and standard operating procedures (SOPs).
 * Participate in regular on-call rotations and ensure timely communication and escalation during incidents.
 * Plan, schedule, and execute monthly maintenance activities on test and production servers, including patches, updates, and health checks.
 * Contribute to system reliability initiatives to proactively reduce incidents and increase uptime.
 * Develop automation scripts and tools to improve operational support and reduce manual interventions.
 * Stay updated with emerging technologies and best practices in production support, DevOps, SRE, and cloud operations.
 * Participate in ongoing training and knowledge-sharing initiatives within the team.