> Markdown version of [/jobs/ext/3238507-technical-support-officer](https://www.wearedevelopers.com/jobs/ext/3238507-technical-support-officer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Officer - **Company:** Manchester City Council - **Location:** Manchester, UK - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Business Systems, Performance Monitor - **Published:** September 19, 2026 - **Apply:** https://www.jobs.service.gov.uk/jobs/6aba4ac0b16a3caee00e496b/apply ## About the Role You'll need to be a high-performing, enthusiastic person who is adaptable, resourceful and determined to turn your talents, and our investment in you, into a better future for Manchester and its residents. You'll need to think differently, be able to identify and implement solutions to problems and who isn't afraid to try new things to get us where we aim to be. Professionalism and communication are key to this role, and you must understand the importance of meeting timescales. You should have excellent communication skills including relaying financial and technical information to customers, colleagues and managers. You must be prepared to challenge the status quo to bring about change, be able to learn and share knowledge and experiences, have resilience, and show dedication to making our city and our residents the best that they can be. You'll need to be able to support in leading, managing, and developing a team of staff and building effective working relationships with colleagues of all levels both internally and externally with customers and partners. Ideally you'll have experience of using ICT systems to improve performance and efficiency, and also skills to be able to extract information to report and monitor on performance and statutory returns to government The candidate must display the Our Manchester behaviours and they must be flexible, hardworking, professional and be willing to learn. * ## Description Legal Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action This role is subject to - 2 References - where possible we require 3 years' history. The Information, Delivery and Support team is responsible for providing high quality technical, business, and financial support to Planning, Building Control, Land Charges and Licensing (taxi and premises) including: * delivering high quality, efficient and courteous customer service functions * to be able to support in leading, managing, and developing a team of staff and building effective working relationships * supporting the development, implementation and monitoring of new administrative, technical, and business procedures and systems, ensuring that they continue to meet service needs and objectives in accordance with Council policies and legislative requirements * providing systems administration, technical support, and training for all of the services business systems and other ICT systems * producing reports to monitor performance objectives and targets which contribute to effective service delivery, including statutory returns to government. * supporting the design, implementation and monitoring of cost recovery and financial models for Planning, Building Control, Licensing and Land Charges including monitoring income. * monitoring data quality and security and supporting the information governance functions including freedom of information requests, complaints, data breaches, We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below: * Members of the Armed Forces and veterans * Are currently in care, or have previously been in care. * If you consider yourself to be disabled or if you have a long-term condition * Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes? When You Join Us We're a Disability Confident Employer, offering: * A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. * Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. * A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly., In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre-employment checks required will depend on the role you've applied for, see the top of the advert for details. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.