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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Analyst - Customer Transformation (Digital Products & Payments) - **Company:** Class Valuation, LLC - **Location:** Columbus, OH, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Agile Methodology, Software Bug Management, Customer Data Management, Data Cleansing, Data Conversion, Mobile Application Software, Microsoft Visio, Microsoft PowerPoint, Requirements Management, Salesforce.Com, Chatbots, SAP S/4HANA - **Published:** September 10, 2026 - **Apply:** https://www.dice.com/job-detail/fc934ccf-0932-4906-a204-e40b2fe916a2 ## About the Role * 5+ years of Business Analyst experience supporting enterprise transformation initiatives * Experience with Salesforce products * Experience with SAP S/4HANA * Payments product experience * FICA and accounting knowledge * Experience supporting payment processing workflows * Data cleansing, data conversion, and address validation experience * Requirements gathering and business process documentation experience * Strong analytical, troubleshooting, and problem-solving skills * Experience coordinating with business stakeholders, IT teams, and third-party vendors * User Acceptance Testing (UAT) experience * Experience identifying, documenting, and resolving defects * Strong Microsoft Excel, Word, Visio, and PowerPoint skills * Excellent written and verbal communication skills Desired Skills & Experience * Digital customer platform experience * Experience supporting websites, mobile applications, chatbots, or self-service customer portals * Customer experience (CX) transformation experience * Product management or product support experience * Project management experience * Utility or energy industry experience * Experience supporting omnichannel customer initiatives * Agile or hybrid project delivery experience * Process improvement and workflow optimization experience ## Description * 30% Business Analysis & Requirements Management * 25% Digital Product & Customer Experience Initiatives * 20% SAP S/4HANA & Payments Process Support * 15% Testing, UAT & Defect Management * 10% Data Cleansing, Validation & Reporting Daily Responsibilities * Partner with business leaders, SMEs, IT teams, and vendors to define future-state processes and business requirements * Support customer transformation initiatives across digital channels including web, mobile applications, and chatbot technologies * Facilitate requirements gathering sessions and document business and functional requirements * Analyze and improve customer-facing processes, workflows, and self-service capabilities * Support Salesforce and SAP S/4HANA product initiatives related to customer operations and payments * Perform data cleansing, data conversion, and address validation activities to ensure high-quality customer data * Develop test scenarios, execute User Acceptance Testing, and validate business requirements * Identify, document, and track defects through resolution * Support deployment planning, business readiness, and organizational change efforts * Coordinate website and digital platform testing before and after enhancements are deployed * Create process maps, project documentation, and stakeholder communications * Provide strategic recommendations to improve digital customer experiences and operational efficiency * Collaborate with product owners and business partners to support roadmap execution ## Related Videos - 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