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# Customer Care Agent - Digital Branch Global Bilingual (German, English & Spanish)

- **Company:** Sixt SE
- **Location:** El Prat de Llobregat, Spain (Remote available)
- **Salary:** €22,800.0
- **Contract:** Permanent contract
- **Skills:** Customer Data Management, Workflow Management Systems
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4415340914ec6217

## About the Role

* Customer Orientation - You quickly identify needs and issues, think one step ahead, and reliably guide customers through to a solution
 * Language Skills - You speak fluent German, English, and Spanish
 * Communication Skills - You can explain complex processes in simple terms, present yourself confidently and authentically in video calls, and find the right tone even in challenging situations
 * Digital Affinity - You naturally use modern tools (including video calling), digital processes, and technical solutions in your daily work
 * Flexibility - You feel comfortable in a dynamic environment and are willing to work in a 24/7 shift model including weekends and public holidays
 * Teamwork - You enjoy collaborating with international colleagues and teams across borders
 * Sales Instinct - You recognize relevant additional needs and can convincingly recommend suitable products and services

## Description

* You guide customers through the entire pick-up process - from verification and digital pick-up through to the start of their journey - ensuring everything runs smoothly
 * You are close to the customer in video calls, explain processes in an understandable way, and provide reassurance, especially when digital workflows raise questions
 * You answer questions related to reservations, rentals, and pick-ups, and assist with finalizing bookings
 * You review customer data and quickly find solutions when information is missing or something needs to be clarified
 * You work internationally and, together with SIXT stations in various countries, ensure that our customers get on the road without detours
 * You recommend suitable products and services, making the rental experience even better