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# Assistant Manager, Business Analyst, IT Business Services

- **Company:** Deloitte
- **Location:** Birmingham, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Business Process Model and Notation, Service Design, User Accounts
- **Published:** September 5, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2963073841-2

## About the Role

learning, feedback and continuous improvement.Desirable skills:If you have skills or experience or qualifications in any of the following areas, it's advantageous but not critical:Experience of Agile, iterative or product-based delivery. Creating user stories, acceptance criteria or use cases. Supporting testing or business acceptance. Process-modelling experience, including BPMN or equivalent. Familiarity with design-thinking or service-design techniques. Awareness of data, accessibility, privacy, security or regulatory requirements. Awareness of how AI, automation or analytics can support business analysis, including the need to validate outputs and handle information responsibly.Experience of sharing knowledge, supporting colleagues or contributing to a professional community.A relevant professional qualification or structured learning in business analysis, such as BCS, IIBA or an equivalent, is advantageous but not essential., Developing and contributing to

## Description

Connect to your IndustryDo you enjoy being the "voice of the business" ensuring that our technology teams deliver solutions that meet business needs? If so, this opportunity is for you!Deloitte is looking for mid-level Business Analysts to join its talented Business Analysis team. You will independently lead business analysis activities on moderately complex initiatives while collaborating closely with stakeholders, delivery teams and fellow Business Analysts.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever
we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity An exciting opportunity to be a part of the innovation and evolution of our Business Analysis practice.This role will provide the opportunity to work with a variety of stakeholders across our firm. You'll use and learn traditional and innovative tools and techniques to demonstrate how our team can enable positive transformation across our business. We believe it is not a necessity to already have experience in professional services and believe that the more diverse industry experience you bring to the team, the better.Your role as a Business Analyst (BA) is to help stakeholders understand business problems, user needs and opportunities for improvement, ensuring that change
initiatives deliver valuable outcomes. You'll do this by proactively understanding our business, eliciting requirements and continually looking for ways to improve the user experience. Your role will contribute to the development of the Business Analysis community by sharing learning, participating in practice activities and suggesting improvements to tools, standards and ways of working.Our BAs are focused on business outcomes and user needs, with excellent relationship management skills and a creative problem-solving approach.Specific responsibilities include:Investigating business problems and opportunities by considering people, processes, information, data and technology.Planning and undertaking proportionate business analysis activities, with support available according to the complexity of the work and your level of experience.Work with stakeholders to define desired outcomes, success measures and expected benefits, helping to ensure that proposed solutions deliver
measurable value.Eliciting, analysing, documenting and validating business and user needs through interviews, workshops, observation, research and other appropriate techniques.Contribute to an inclusive, collaborative team culture in which different perspectives are welcomed, and colleagues are recognised for their contribution.Modelling current- and future-state processes, user journeys, business rules, information flows and interactions.Translating needs into clear analysis outputs, which may include requirements, user stories, acceptance criteria, process models, use cases and options assessments.Supporting solution design, delivery, testing and business acceptance by clarifying requirements and assessing proposed solutions against agreed needs.Working with Programme and Project Managers to deliver activities in a timely fashion, ensuring optimal quality and a focus on user experience.Collaborating across geographies and cultures to build relationships and ensure diverse
perspectives contribute to solutions.Identify assumptions, risks, constraints, dependencies and potential impacts associated with proposed business changes.Demonstrate a commitment to continuous learning and to developing business analysis capability over time and support us to drive continuous improvement of ways of working within the team. Connect to your skills and professional experience Essential Skills:Experience undertaking business analysis or transferable analysis activities in areas such as operations, process improvement, product delivery, service design, testing or technology change. Experience gathering, analysing and documenting business or user needs.Ability to work in a fast-paced environment with ambiguity and incomplete information, identifying assumptions, gaps and areas requiring further investigation. Experience contributing analysis, evidence or options to business cases and investment decisions.Ability to support the definition and management of
scope, identifying where requirements or proposed changes fall outside agreed boundaries.The capability to distil complex information into high-level understandable concepts and business language.Ability to model or explain business processes and identify improvement opportunities. Strong written, verbal and visual communication skills, adapted to different audiences. Ability to build effective relationships and facilitate constructive conversations with stakeholders from different business and technical backgrounds.Experience of asking constructive questions, testing assumptions and distinguishing underlying business needs from proposed solutions.Ability to organise analysis activities, manage priorities and raise risks or uncertainties appropriately. Able to collaborate effectively within multidisciplinary teams, adapting constructively to changing priorities and differing perspectives.Able to use evidence and data to support analysis and recommendations., Commitment to


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