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# IT Support

- **Company:** Michael Page
- **Location:** London, UK
- **Salary:** £52,000.0 - £52,260.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, JIRA, Microsoft Online Services, Microsoft Outlook, Identity and Access Management, System Center Configuration Manager, Microsoft SharePoint, Software Deployment, Microsoft InTune, Casper Suite
- **Published:** September 18, 2026
- **Apply:** https://www.michaelpage.co.uk/job-detail/it-support/ref/jn-092026-7106420

## About the Role

* Experience delivering Level 2 technical support
 * Strong knowledge of Windows 11, macOS, and iOS support
 * Proven Microsoft 365 troubleshooting experience
 * Experience with Intune, SCCM, device compliance, and application deployment
 * Familiarity with ITSM platforms, ideally Jira Service Management
 * Strong ticket management, prioritisation, and documentation skills
 * Understanding of SLA-driven support environments
 * Excellent communication and customer service skills
 * Experience supporting senior stakeholders or VIP users is advantageous
 * Knowledge of Jamf for macOS management is beneficial
 * Understanding of identity and access management concepts including SSO and MFA
 * Exposure to security technologies such as Zscaler and CrowdStrike
 * ITIL certification or practical ITIL experience preferred
 * Experience creating knowledge documentation and reducing recurring issues

## Description

* Own incidents and service requests through to successful resolution
 * Provide advanced remote and onsite support for Windows, macOS, and mobile devices
 * Troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
 * Diagnose and resolve issues across endpoint management platforms such as Intune and SCCM
 * Support video conferencing and collaboration technologies
 * Perform structured troubleshooting using logs, event viewers, and device management tools
 * Manage escalations while maintaining ownership through to completion
 * Create and maintain knowledge articles and operational documentation
 * Contribute to continuous service improvement initiatives
 * Support onboarding and offboarding processes, including user access and device provisioning
 * Communicate technical updates clearly to end users and stakeholders