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# Regional IT Service Delivery Manager

- **Company:** TRIA
- **Location:** London, UK
- **Salary:** £45,000.0 - £55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Information Technology Operations, Microsoft Office, Microsoft InTune, Information Technology
- **Published:** September 9, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5875483592

## About the Role

* Previous experience as an IT Support Manager, IT Operations Manager, Service Delivery Manager or similar leadership role
 * Experience managing IT services within a medium or large multi-site environment, ideally within the education sector
 * Strong people management, coaching and performance management skills
 * Good understanding of ITIL service management, including incident, change and problem management
 * Strong technical knowledge across Microsoft 365, Azure, Active Directory, Intune and wider IT infrastructure
 * Excellent communication and stakeholder management skills with the ability to work with people at all levels
 * Full driving licence and willingness to travel between sites

## Description

* Lead and develop IT support services across multiple sites, ensuring a high-quality and consistent service
 * Manage, coach and develop a team of IT support professionals, overseeing performance, resource planning and service delivery
 * Monitor ticketing, service levels and escalations whilst identifying opportunities to reduce recurring issues and improve processes
 * Work with senior technical teams to deliver infrastructure improvements, technology projects and wider transformation initiatives
 * Provide technical oversight across Microsoft 365, Azure, Intune and other core technology platforms
 * Build strong relationships with senior stakeholders and provide regular updates on service performance, risks and improvement plans
 * Regular travel between sites required

Technologies:

 * Active Directory
 * Azure
 * Support
 * ITIL
 * Microsoft 365
 * Office 365
 * Cloud, We are a well-established organisation based in North London / Multi-Site, offering an excellent opportunity for an experienced IT Support Manager, IT Operations Manager or Service Delivery Manager to join us in a leadership role. We are investing in our technology function and are looking for someone to take ownership of day-to-day IT service delivery while driving improvements across support, systems and processes. Reporting into our IT Director, you will oversee IT support services across a portfolio of sites and work closely with senior stakeholders to ensure services are reliable, responsive and continually improving. The role offers a salary of £45,000 - £55,000 plus 25 days holiday and pension.


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