> Markdown version of [/jobs/ext/3243128-platform-tooling-analyst](https://www.wearedevelopers.com/jobs/ext/3243128-platform-tooling-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Platform Tooling Analyst - **Company:** National Grid - **Location:** Warwickshire, UK - **Contract:** Permanent contract - **Skills:** Microsoft Access, Software as a Service, Web Platforms, Data Processing - **Published:** September 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=32835396178cf00f ## About the Role * Experience supporting licence, subscription or renewal activity, including gathering usage data, validating demand, preparing renewal inputs and identifying opportunities to optimise licence allocation. * Relevant experience in tooling administration, service operations, IT, data, digital platforms or SaaS support in an enterprise environment. * Experience with SaaS administration, licence management, service desk processes, supplier-facing support or operational governance activities. * Strong practical experience administering business, platform or SaaS tools, including user access, roles, permissions, configuration data and licence allocation. * Ability to work independently within defined processes, exercising judgement on routine and non-routine requests and escalating risks, exceptions or complex issues appropriately. * Clear communicator with the ability to guide users, product teams and suppliers, translating needs or issues into practical tooling actions and service improvements. * Customer-focused, with experience handling user requests, support queries, service communications and engagement activity in a structured and professional way. * Good working knowledge of licence management, renewal cycles, supplier engagement and the importance of usage, demand and commercial control. * Confident using data to monitor usage, identify trends, support reporting, evidence decisions and inform renewal, access or adoption activity. * Experienced in applying governance, access, security and data handling principles relevant to enterprise tooling, including the ability to identify and escalate control issues. * Able to contribute to continuous improvement by identifying process gaps, improving administrative controls and supporting adoption of standard tooling practices. ## Description * Act as a skilled individual contributor for platform and SaaS tooling administration, ensuring reliable access, effective licence control and consistent user enablement across Electric Transmission. * Manage day-to-day tooling requests, provide first-line and routine second-line support, maintain high-quality tooling data, and support renewal, supplier and service improvement activities. * Administer a defined portfolio of platform and SaaS tools as a subject matter practitioner, ensuring access, roles, permissions and licences are controlled in line with agreed standards and processes. * Independently triage and resolve user requests, including access changes, licence queries, basic configuration updates and first-line or routine second-line tooling support, escalating complex issues where appropriate. * Maintain accurate records of users, licences, roles, permissions, renewals and tooling usage, using this information to support operational control, reporting, audit readiness and renewal planning. * Provide practical guidance to users, product teams and platform owners, helping them understand tooling processes, service standards, licence constraints and effective ways of working. * Support licence renewals and related commercial activities by analysing usage, validating demand, preparing renewal inputs and engaging with suppliers or commercial teams as required. * Apply and improve agreed governance, access, security and data handling controls, identifying risks, exceptions and opportunities to improve tooling administration and user experience. ## Related Videos - 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