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# Technicien Support N1 H/F

- **Company:** Groupe Randstad
- **Location:** Montpellier, France
- **Experience:** Experienced
- **Salary:** €25,200.0 - €27,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, JIRA, VoIP, Microsoft Outlook, Configuration Management Databases, Microsoft Office, Workspace ONE
- **Published:** September 8, 2026
- **Apply:** https://www.hellowork.com/fr-fr/emplois/83180515.html

## About the Role

Environnement technique : Windows 11, Office 365 / Outlook, Active Directory, Workspace ONE / UEM, Android / iOS, postes de travail, imprimantes, téléphonie IP, Jira Service Desk et CMDB. La connaissance d'ITIL est un plus., De formation Bac +2, vous justifiez d'une expérience de 3 années minimum en support informatique / service desk, avec davantage d'autonomie technique.Profil recherché : Aisance avec le support utilisateurs et la gestion d'un portefeuille de tickets., De formation Bac +2, vous justifiez d'une expérience de 3 années minimum en support informatique / service desk, avec davantage d'autonomie technique.
Profil recherché : Aisance avec le support utilisateurs et la gestion d'un portefeuille de tickets.

EUR

Support informatique
Windows
iOS
Android
Autonomie
Jira
Pack Office
ITIL
Outlook

## Description

La mission consiste notamment à prendre en charge les tickets escaladés par le N0, réaliser le diagnostic et la résolution des incidents, assurer le suivi des demandes et escalader au N2 lorsque nécessaire.


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