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# End - User Support Analyst Sr

- **Company:** BayCare Health System, Inc.
- **Location:** St. Petersburg, FL, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Information Technology, Servicenow
- **Published:** September 13, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3392070624&tx=CT3028TYV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Required: 7 years of computer-related experience OR
 * Required: 5 years of relevant experience with an Associate's degree

Certifications & Technical Skills

 * Required: Recent IT certification
 * Required: Experience with ServiceNow ticket management system or a similar platform

Education

Required

 * High School Diploma or Equivalent (GED)

Preferred

 * Associate's Degree
 * Bachelor's Degree

Education Specialization

 * Computer Science

Education Equivalent Experience

 * Required: High School Diploma or Equivalent
 * Preferred: Associate's Degree in a related field
 * Preferred: Bachelor's Degree in Computer Science

Credentials

 * Required: Microsoft (MS) certification in a related field OR
 * Required: Computer technology-related certification in a related field

## Description

* Responsible for providing direct service and end-user support for a wide variety of computing devices and peripherals within the BayCare system.
 * Works extensively with the incident management system and is responsible for fulfilling end-user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.
 * Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests.
 * Participates in IS-related projects as directed and assists with technology refresh, inventory management, system imaging/staging, and materials distribution.
 * Provides phone support and support of mobile devices.
 * Exhibits skills and experience to be the sole IS support for a small to medium facility within the system.