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# Prism Trainer/Help Desk Specialist

- **Company:** Verdantas Llc
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $100,000.0 - $120,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Issue Tracking Systems, Prism (Software)
- **Published:** September 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=404cd38e08b67068

## About the Role

* Must have excellent written and verbal communication skills.
 * Must have (minimum 3 years) experience with the Unison PRISM application
 * Experience with Version 7.4 PRISM is preferred.
 * Must have the ability to quickly learn and grasp the functionality of the Agency-specific procurement application system and Ticket System
 * Must be able to diagnose and resolve PRISM issues through conversation with the end users
 * Develop training materials, including user manuals, job aids, and training modules, to support the effective use of PRISM.
 * Deliver engaging and interactive training sessions to end-users, both in-person and virtually, covering various PRISM functionalities and modules.
 * Minimum 3 years of experience in providing user training in PRISM is preferred

## Description

* As a member of the Help Desk Team, you will be the primary interface for the Federal Agency's end users of the Agency-specific procurement/acquisition system. In this role, you will:
 * Need to quickly grasp and learn the system and interface effectively with the end user community.
 * Be responsible for ensuring that 100% of all user generated issues, change/enhancement requests, and usage questions are logged into the ticket tracking system and resolved in a timely manner.