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# IT Operations Specialist

- **Company:** Resaro
- **Location:** München, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Confluence, JIRA, Software as a Service, Cyber Security, Computer Programming, Identity and Access Management, Information Technology Operations, Inventory Management Software, Python (Programming Language), Role-Based Access Control, Anti-Phishing, Zero Trust Network Access, EndPointSecurity, Okta, Microsoft InTune, Slack, Casper Suite, Gsuite, Programming Languages
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=42484641954815fa

## About the Role

* Experience: 3 to 5 years of experience in IT Operations, Systems Administration, or a high-tier Helpdesk role, preferably in a fast-paced tech startup.
 * Technical Background: Strong hands-on experience with macOS troubleshooting, Mobile Device Management (Hexnode, Jamf, or Intune), and Identity Providers (Okta, Google Workspace).
 * Security Mindset: A foundational understanding of endpoint security, phishing triage, and the importance of compliance frameworks (ISO 27001 / SOC 2).
 * Independent Worker: You are comfortable reading SOPs, executing runbooks, and communicating clearly over Slack/Jira across a 6-hour timezone difference.
 * Communication: You possess excellent communication skills and the professional confidence to gracefully enforce strict security policies across the team.
 * Bonus: AWS: Experience with managing access + security of AWS services
 * Bonus: Programming: Basic skills in common programming languages such as Python
 * Language: Fluent in English (German is a plus for local vendor logistics).

## Description

As Resaro rapidly scales our global footprint, we are looking for an independent, highly proactive IT Operations Specialist to serve as the technological backbone for our operations, with a critical focus on Tier-1 Security Monitoring and Compliance enforcement..

In this role, you will not just be "taking tickets." You will take on managing our Corporate IT lifecycle and serve as our Tier-1 Security Operations (SecOps) analyst. Operating in a "Follow-the-Sun" model, you will partner asynchronously with our Singapore-based Infrastructure team to ensure our EU team experiences zero-latency IT support, while actively enforcing our Zero Trust, SOC 2, and ISO 27001 compliance standards.

If you have outgrown a traditional helpdesk, thrive in high-trust startup environments, and want to evolve your career into Systems Administration and Security Operations, this role is your launchpad.

Key Responsibilities

1. Corporate IT & EU Office Operations

 * Act as the primary point of contact for all Level-1 and Level-2 IT requests during EU business hours.
 * Provide consistent and reliable local IT support to the German team.
 * Manage the complete physical hardware lifecycle for the EU region: procurement, repairs, inventory tracking, and logistics.
 * Execute IT onboarding and offboarding for EU personnel, ensuring new hires have Day-1 access and zero friction.

2. SaaS & Identity Administration

 * Administer access, licensing, and RBAC configurations across our core SaaS stack (Google, Slack, Jira, Confluence).
 * Manage Identity and Access Management (IAM) via Okta, handling secure password resets, MFA lockouts, and access requests.

3. Tier-1 Security Operations (SecOps) & Compliance

 * Act as the first responder for daily security monitoring, including email quarantine triage and phishing simulation remediation.
 * Administer our MDM (Hexnode) and Endpoint Detection & Response (CrowdStrike), actively monitoring for device drift, disabled agents, or out-of-date operating systems.
 * Serve as the "Compliance Enforcer", proactively auditing staff to ensure mandatory security training is completed and policies are acknowledged.