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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operations Support Manager - **Company:** RoukenBio - **Location:** Motherwell, UK - **Salary:** £37,500.0 - £45,000.0 - **Contract:** Permanent contract - **Skills:** Laboratory Information Management Systems, Operational Data Store - **Published:** September 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=43b92bddb818db70 ## About the Role * Relevant experience in an operational support, laboratory operations, equipment-management, procurement, materials or logistics environment. * Previous experience of line managing and developing people. * Demonstrable experience in at least one of laboratory equipment management/maintenance/qualification or materials/procurement/logistics, together with sufficient operational understanding to manage the combined portfolio. * Experience managing suppliers, service providers, competing priorities and operational escalations. * A clear understanding of quality and compliance requirements within a regulated or controlled working environment. * Experience using operational data or KPIs to manage performance and improve processes. * Experience within a CRO, biotechnology, laboratory or similarly fast-paced scientific environment would be beneficial. To support a culture within RoukenBio which is aligned to our company values and behaviours, we would like you to be: * Able to lead and drive motivation within the team and with wider colleagues and projects in support of achieving the company's strategy. * Goal-oriented, able to deliver success for both self and the wider team within required timescales. * Adaptable to change to achieve the company's strategy. * Able to see the big picture and translate this into meaningful decisions/actions. * An excellent communicator who can foster relationships externally and internally at all levels within the business. * An engaging and influential leader who will enhance communication and awareness across the company. * A champion of self-learning and sharing best practice with colleagues in support of employee development. ## Description Operational Support Management and Planning * Manage the Equipment Management and Inventory & Logistics functions as two specialist teams within one coordinated operational-support portfolio. * Plan and allocate workload across the teams, balancing routine activity, maintenance and qualification windows, projects and unplanned issues. * Work with Study Managers, Scientific/Operational leaders and the Facilities Manager to anticipate demand, identify constraints and prevent avoidable disruption to customer delivery. * Use performance data, KPI, trends and recurring issues to drive improvements and provide clear updates on risks, service performance and required decisions. * Own the effectiveness of systems and processes used across the portfolio, including relevant LIMS, inventory, equipment and procurement workflows. * Ensure new processes are properly designed, documented, trained and embedded rather than relying on informal workarounds. * Support expansion and site-development projects where equipment moves, new equipment, storeroom capacity, logistics routes, material flows or operational support requirements are affected. * Take ownership of delegated Operational Support projects and ensure actions, risks and decisions are managed to completion. Laboratory Equipment Management * Hold management accountability for the laboratory-equipment lifecycle, ensuring maintenance and qualification schedules are current, risk-based and aligned with operational requirements, with technical work assigned to suitably trained team members. * Take overall responsibility for the Equipment Monitoring System as a critical part of equipment infrastructure. Ensure the system and associated documentation is up to date and fit for purpose, identify and implement improvements. * Oversee supplier and engineer performance for equipment service, calibration and repair and intervene where turnaround, quality, cost or reliability is not acceptable. * Ensure adherence to equipment management and qualification practices and make recommendations on service-contract strategy, supplier choice and cost within agreed authority. * Coordinate equipment purchasing and installation requirements with Operations, Facilities, Procurement/Finance and Quality, ensuring space, utilities, qualification and operational impacts are considered before commitment. Materials, Procurement and Inventory * Ensure minimum-stock approaches, ordering routines and inventory controls are effective, proportionate and adjusted in response to demand, waste, lead times and supply risk. * Maintain effective relationships with key suppliers and procurement partners, reviewing service, pricing, supply risk and recurring issues and taking action where performance is not acceptable. * Support financial audits through inventory controls and routine store audit. Samples, Logistics, Import and Export * Ensure customer sample receipt, booking, storage, movement, discard and outbound-shipment processes are appropriately resourced, prioritised and completed in line with current procedures. * Ensure imported and exported materials and samples are managed in line with applicable licences, customs requirements and current legislation, using approved couriers and appropriate specialist advice where required. * Ensure import-licence and shipment controls remain current and that upcoming or unusual requirements are identified early enough to avoid preventable delays. Quality, Compliance and Health and Safety * Ensure processes operate in accordance with the QMS, remain suitable for purpose and changes are implemented effectively. * Ensure appropriate ownership and timely completion of change controls, deviations, CAPA, risk assessments, COSHH and audit actions within the portfolio. * Ensure team members understand and follow relevant Health & Safety requirements, including correct handling, storage and disposal of materials and safe equipment-maintenance practices. * Ensure audit readiness and provide clear management ownership for responding to quality or customer-audit actions affecting the portfolio. Management and Development * Set clear expectations for delivery, quality, communication and team behaviours. * Undertake recruitment and onboarding when required and maintain a forward view of team capacity, skills coverage and succession risk. * Act as the primary escalation point for day-to-day operational support issues within your area of accountability. * Work closely with the Facilities Manager and Deputy Facilities Manager to coordinate Operational Support priorities and provide appropriate management cover when required. ## Related Videos - [Dos and don'ts with react hooks. 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