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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Payments Operations Analyst - **Company:** Serco Group plc - **Location:** London, UK - **Salary:** £32,293.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Data Analysis, Audit Trail, Microsoft Management Console, Payment Systems, Fraud Prevention and Detection, Microsoft Office, Power BI, SQL Databases, Operational Systems - **Published:** September 22, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5894164519 ## About the Role * You have a methodical, organised approach and excellent attention to detail. * You have strong customer service awareness and can confidently communicate with a range of stakeholders. * You have advanced Microsoft Excel skills and experience working with data analytics tools such as Structured Query Language (SQL) and Power BI. * You can analyse information, make informed decisions, and manage competing priorities effectively. * You have a strong payment systems background gained through working with a payment scheme, payment systems integrator, or payments vendor. * You understand the major payment technologies used in today's market, including contact and contactless EMV, and how they are applied in alternative payment technologies such as mobile payment solutions. * You have experience working with acquirers, payment systems integrators, and payment vendors across multi-channel environments, including e-commerce, retail, and mobile acceptance. * You understand payment back-office architectures, including authorisation, clearing, and settlement processing. * You have a sound understanding of UK payment standards, and its application to card acceptor-to-acquirer messaging. * You are competent in using Microsoft Office applications to analyse information, communicate findings, and support day-to-day delivery. * You can prepare clear, accurate, and well-structured technical documentation to a high professional standard. * You understand the importance of confidentiality, compliance, and maintaining clear audit trails. Desirable experience * Previous experience working with mass-transit solutions is desirable but not essential, as role-specific training will be provided. * You have an understanding of transit payment-system models and the operational principles that support fare collection and customer payment processing. ## Description As a Customer Payments Operations Analyst in our LCHS Customer Payment Operations team, you'll play a vital role in ensuring billing records are accurate, investigating complex account issues, and supporting fraud prevention activities supporting our London Cycle Hire contract. Your work will help improve customer confidence, maintain compliance, and reduce billing-related issues through careful analysis and resolution. By identifying discrepancies, maintaining accurate records, and supporting continuous improvement, you'll help create impactful solutions that strengthen trust, improve the customer experience, and contribute to a positive impact on communities. This is an opportunity to take pride in work that supports essential services while helping us impact a better future. What you'll do as a Customer Payments Operations Analyst * Analyse and resolve complex billing issues, escalating cases where appropriate to ensure timely resolution. * Support investigating potential fraudulent activity and escalate relevant findings in line with established procedures. * Support client related audit requirement activities and compliance standards. * Act as a local subject matter expert, supporting colleagues through mentoring and guidance on LCHS business rules and billing processes. * Work closely with quality and operational teams to identify improvements that enhance billing accuracy and efficiency. * Be the subject matter expert in operating payment operations system (BSS), use of the BMS Management Console and all other specialist payment platforms ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Resilient by Design: Building Robust Architectures in High-Stakes Financial Systems](https://www.wearedevelopers.com/videos/2106-resilient-by-design-building-robust-architectures-in-high-stakes-financial-systems) - [How One Developer Built the Back Office for 10 Million Companies](https://www.wearedevelopers.com/videos/100082-how-one-developer-built-the-back-office-for-10-million-companies) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)