> Markdown version of [/jobs/ext/3246846-it-support-technician](https://www.wearedevelopers.com/jobs/ext/3246846-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Ocala Recruitment - **Location:** Stowmarket, UK - **Salary:** £27,000.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Cloud Computing, Identity and Access Management, Issue Tracking Systems, Network Configuration and Change Management, Azure Active Directory, Microsoft SharePoint, Windows Desktop, Software Troubleshooting, Microsoft InTune, Information Technology, Deployment Automation, Cloud Migration - **Published:** September 25, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=215660d970ed6388 ## About the Role * Proven IT Support Background: Practical experience working within an IT environment (MSP environment or a multi-site internal technical role is highly preferred). * Core Technical Infrastructure: Strong troubleshooting capabilities across Windows desktop OS, business applications, network configurations, and printing environments. * Cloud Infrastructure Competency: Direct, practical exposure to Microsoft 365 administration, Microsoft Intune, and Microsoft Entra ID. * Mobility: A valid, clean UK driving licence is required to facilitate travel to local client premises. IDEAL PERSONALITY TRAITS & CULTURE FIT * Proactive & Solution-Focused: A genuine enthusiasm for troubleshooting complex problems without needing to be chased. * Empathetic Communicator: Active listening skills with the ability to build trusted relationships with clients at all levels. * Inquisitive Mindset: An ambitious individual hungry to learn, willing to challenge existing processes, and eager to contribute to innovative operational procedures. ## Description This is a dynamic, fast-paced hybrid role acting as a critical point of contact for technical support across a diverse portfolio of managed clients. If you are an experienced internal IT technician looking for a more varied, high-growth environment, or an established MSP professional looking for a culture that encourages you to challenge processes and own your solutions-this is the perfect next step for your career., Technical Support & Ticket Lifecycle * Frontline Client Engagement: Act as a key technical point of contact via telephone, email, and our PSA ticketing system, ensuring technical issues are translated clearly into plain language. * Ticket Management & Ownership: Log, categorise, and accurately prioritise incoming incidents, taking absolute ownership through to successful resolution while maintaining transparent client updates. * SLA Compliance: Proactively monitor queues to prevent ticket stagnation, ensuring work is accurately logged against time limits and service level targets. Cloud Administration & Endpoint Management * Microsoft 365 Architecture: Manage and administer multi-tenant environments across Exchange Online, SharePoint, OneDrive, and Teams. * Identity & Security: Support Microsoft Entra ID deployments, including MFA configuration, conditional access management, and resolving complex sign-in anomalies. * Modern Device Management: Build, configure, and package applications for corporate deployment using Microsoft Intune and Windows Autopilot. * User Lifecycle Operations: Manage automated starter/leaver processes, spanning seamless account provisioning to secure, same-day offboarding. Proactive Maintenance & Projects * RMM Dashboard Oversight: Conduct daily proactive checks, remediating failed patches, offline equipment, or critical storage/backup alerts. * Infrastructure Delivery: Help coordinate and deliver high-impact IT projects, including server/cloud migrations, hardware lifecycle refreshes, and physical network installations. * On-Site Technical Support: Attend client premises across Suffolk for physical installations, environment reviews, site surveys, and advanced physical fault resolution. ## Related Videos - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Convincing Product teams to Adopt Gitops in a Large Org](https://www.wearedevelopers.com/videos/1936-convincing-product-teams-to-adopt-gitops-in-a-large-org) - [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)