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# Conversational AI Operations Engineer

- **Company:** Capitole
- **Location:** Boiro, Spain
- **Salary:** €25,000.0 - €35,000.0
- **Contract:** Permanent contract
- **Skills:** JSON, Web Services, Chatbots, Generative AI
- **Published:** June 15, 2026
- **Apply:** https://www.jobleads.com/job/e4318e5d236e891eac793f4e94535580f

## About the Role

* Mínimo 2 años de experiencia en Cognigy o plataformas de IA conversacional.
 * Capacidad de diagnóstico y resolución de problemas técnicos.
 * Experiencia con análisis de interacciones en asistentes de IA., Experiencia en Cognigy o plataformas de IA conversacional
Soporte técnico de nivel 1/2
Gestión de incidentes bajo SLA
Análisis de reconocimiento de intenciones
Detección de errores en IA generativa
Optimización de flujos conversacionales
Integraciones con servicios web (REST, JSON)
Colaboración con Product Owners, Capitole en Boiro, Galicia, busca un perfil con al menos 2 años de experiencia en Cognigy o plataformas de IA conversacional. El candidato será responsable de proporcionar soporte técnico y gestionar incidentes, además de optimizar flujos conversacionales.

## Description

Capitole en Boiro, Galicia, busca un perfil con al menos 2 años de experiencia en Cognigy o plataformas de IA conversacional. El candidato será responsable de proporcionar soporte técnico y gestionar incidentes, además de optimizar flujos conversacionales., * Proporcionar soporte técnico de nivel 1/2.

 * Gestión y resolución de incidentes bajo SLA.
 * Configuración y mejora de flujos conversacionales.


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