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# L2 / L3 Support Technician / IT Support Engineer

- **Company:** RedBrick IT Solutions Limited
- **Location:** Bourne, UK
- **Experience:** Experienced
- **Salary:** £30,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Microsoft Azure, System Configuration, Virtual Private Networks (VPN), Azure Active Directory, Server Virtualization, Microsoft SharePoint, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune
- **Published:** September 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e240acc100bfea31

## About the Role

The role would suit someone who is comfortable working in a busy MSP environment, can manage several issues at once and has the technical confidence to troubleshoot beyond basic first-line support., * Previous experience working in an MSP, IT support company or busy service desk environment.

 * Good knowledge of Microsoft 365 and Windows environments.
 * Experience supporting Azure Virtual Server environments and Azure Services.
 * Experience supporting Microsoft Entra ID / Azure AD.
 * Experience supporting Microsoft Intune.
 * Experience supporting Microsoft SharePoint & OneDrive including Data Migrations.
 * Experience with Ubiquiti Unifi Network, Protect and Access.
 * Configuring Firewalls, VPN's and Networking.
 * Strong troubleshooting and problem-solving skills.
 * Ability to manage multiple tasks and priorities.
 * Confident speaking to customers over the phone.
 * Good written communication skills.
 * Good project management skills.
 * Organised, reliable and able to take ownership of technical issues.
 * Willingness to participate in on-call support when required.
 * Supporting remote users, * MSP : 2 years (required)
 * MS Azure / M365: 2 years (required)
 * Working with a Technical Support Team: 3 years (preferred)

## Description

* Provide Level 2 / 3 technical support to MSP customers.
 * Troubleshoot Microsoft 365, Windows, email, user account, application and connectivity issues.
 * Support and troubleshoot Azure Virtual Server environments and Azure Services.
 * Manage multiple tickets and customer requests at the same time.
 * Keep customers updated and maintain clear ticket notes.
 * Assist with user onboarding and offboarding.
 * Manage permissions, accounts and general Microsoft 365 administration.
 * Diagnose issues before escalating to senior engineers where required., You will be joining a growing technical team supporting a range of business customers.

This is not a scripted call-centre helpdesk role. We are looking for someone who can investigate problems properly, take responsibility for customer issues and work efficiently in a fast-paced MSP environment.

Pay: £30,000.00-£40,000.00 per year