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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Specialist - **Company:** Msp Limited - **Location:** Loanhead, UK - **Experience:** Experienced - **Salary:** £27,000.0 - £28,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Cloud Engineering, Cyber Security, Cloud Services, Internet Protocol Telephony, Microsoft InTune, Deployment Automation - **Published:** September 16, 2026 - **Apply:** https://www.reed.co.uk/jobs/technical-specialist/57351655 ## About the Role * Practical experience providing technical support in a service desk, managed service provider or similarly client-focused IT environment * Working knowledge of Microsoft 365 administration and common endpoint, identity, networking, server and cloud support technologies * Experience diagnosing issues methodically, documenting technical work and managing several active tickets without losing ownership or attention to detail * Awareness of cyber security fundamentals, including secure configuration, access control, patching, backup protection and appropriate escalation of risk Skills & Behaviours * A customer-focused approach, with the ability to explain technical matters clearly to people with different levels of technical knowledge * Strong problem-solving skills, sound judgement and the discipline to follow agreed processes while knowing when to escalate * Clear written and verbal communication, reliable organisation and accurate record-keeping * A collaborative attitude, willingness to share knowledge and commitment to ongoing professional development * Ability to remain calm, constructive and professional when handling pressure, changing priorities or client dissatisfaction, * Endpoint Detection and Response (EDR) * Microsoft 365 (Cloud Suite) * Networking * Security Access Control * Service Desk / Helpdesk Support ## Description We're working with a well-established and growing managed service provider to find an experienced Technical Specialist to join their service desk team. This is a role providing high-quality, timely technical support to clients - resolving technical issues, maintaining reliable client environments, and contributing to a consistent, professional customer experience., You'll work across first- and second-line support, escalating complex or higher-risk issues appropriately. You'll be expected to take ownership of tickets, communicate clearly, keep technical records accurate, and support the continuous improvement of service desk processes - working closely with service desk colleagues, senior technical staff, and the project and cyber security function., * Provide first- and second-line technical support across the client base, assisting with more complex work when directed and escalating issues to the Service Desk Manager or senior technical staff when required * Own assigned tickets from initial assessment through to resolution, ensuring actions, time entries, technical notes and client communications are accurate and kept up to date * Prioritise work in line with client impact, urgency, service level commitments and service desk procedures * Communicate clearly and professionally with clients, setting realistic expectations and providing regular progress updates until the issue is resolved Technical Operations * Configure, support and monitor Microsoft 365, Azure, Intune and Autopilot environments in line with agreed client standards * Support cloud and on-premises server environments, client devices, standard computer builds, networks, broadband services and VoIP systems * Monitor backup activity, investigate failures and complete scheduled backup tests in accordance with service desk process * Identify opportunities for preventative maintenance and complete agreed remedial work to improve reliability and security of client systems Documentation & Improvement * Create and maintain clear technical documentation, client records, standard operating procedures and resolution notes in the approved systems * Follow established technical standards and service desk procedures, highlighting gaps and contributing practical suggestions for improvement Team & Business Contribution * Support colleagues by sharing knowledge, collaborating on difficult incidents and helping less experienced team members develop their technical capability * Assist with client appraisals, internal initiatives, projects and cyber security activities when requested * Recognise potential client needs or sales opportunities, record relevant evidence and pass opportunities to the appropriate senior colleague * Contribute to a positive, accountable team culture focused on dependable delivery, continuous learning and excellent customer service ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)