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# Field Network Engineer

- **Company:** Ingram Micro, Inc.
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Networking Hardware, Network Routers, Computer Network Technologies, Break Fix, Computer Equipment, Network Server, Cisco
- **Published:** September 11, 2026
- **Apply:** https://www.reed.co.uk/jobs/field-network-engineer/57335565

## About the Role

* Experience using Cisco, Draytek, Zyxel, Netgear routers.
 * Experienced in Cisco, Aruba and HP switches.
 * 1st/ 2nd line Server/PC hardware break fix support.
 * Strong communication and customer service skills, with the ability to build positive relationships and explain technical issues clearly to customers.
 * Experience providing network and PC/ Server field engineering services to high profile customers.
 * A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
 * Applies knowledge and skills through handling problems beyond own area of expert.

## Description

Location: South East (London and surrounding areas), a full UK driving licence and residence within the advertised region are essential., Due to continued growth, Comms-care is looking for a Field Network Engineer to join our Technical Services team. This role combines field-based and remote technical support, helping customers resolve hardware and networking issues and return systems to service quickly and effectively.

Whilst experience with networking technologies is advantageous, we're equally interested in candidates with transferable technical skills, a strong aptitude for troubleshooting, and a desire to develop their career. Full training and ongoing development will be provided.

What your role as a Field Network Engineer will involve:

Work within the Technical Services team and be responsible for providing the technical support skills to our customers both onsite and remotely.

 * Installing and supporting network devices, PCs and Servers for our customers.
 * Remote and onsite troubleshooting.
 * Pre-staging of router and switch installations according to documentation.
 * Facilitating customer adds, moves & changes, customer rollouts and other project based installs.
 * Project based site survey and documentation.
 * Post-Sales support.
 * Site visits to assess and swap non-functional equipment.
 * There will also be an On Call requirement of not more than 1 week in 3.