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# IT Support Analyst

- **Company:** Oscar Associates (UK) Ltd
- **Location:** Leicester, UK (Remote available)
- **Salary:** £24,500.0 - £25,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft SharePoint, Software Engineering, Microsoft InTune, Windows Client
- **Published:** September 16, 2026
- **Apply:** https://www.totaljobs.com/job/it-support-analyst/oscar-associates-uk-limited-job107986130

## About the Role

* Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)
 * Intune, Azure, DNS, DHCP
 * Enterprise endpoint support/setup
 * Strong problem-solving and communication skills
 * Previous IT support/helpdesk experience preferred
 * Positive, team-oriented attitude

## Description

We're recruiting a First Line IT Support Engineer for small, friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles., * Manage and resolve IT support tickets within SLAs

 * Troubleshoot hardware/software issues for hundreds of users across multiple sites
 * Support enterprise endpoint setup, upgrades, and rollouts
 * Escalate complex issues to senior engineers
 * Maintain accurate IT records and documentation
 * Collaborate and contribute to a team-focused culture