> Markdown version of [/jobs/ext/3248760-1st-line-support](https://www.wearedevelopers.com/jobs/ext/3248760-1st-line-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 1st Line Support

- **Company:** Intec Select Limited
- **Location:** London, UK
- **Experience:** Starter
- **Salary:** £52,000.0 - £65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Office, Servicenow
- **Published:** September 26, 2026
- **Apply:** https://www.reed.co.uk/jobs/1st-line-support/57394828

## About the Role

* 1-3 years in a Service Desk/Help Desk/IT Support role
 * Experience with ITSM tools (ServiceNow, Jira Service Management, Freshservice or similar)
 * Windows 10/11 and M365 support experience
 * Exposure to Active Directory, Entra ID, Exchange Online, endpoint management
 * ITIL Foundation or relevant technical certs a plus, * Active Directory (Line)
 * Communication Skills (Key)
 * Customer Service
 * Help Desk Roles
 * Microsoft Office (Entry)
 * Microsoft Windows OS (Win)
 * Networking Skills (Wan)
 * Problem Solving (Process)
 * Technical Support (IT)
 * User Experience & Management

## Description

We're hiring a Service Desk Analyst to be the first point of contact for IT support, resolving incidents and service requests efficiently while maintaining a high standard of customer service., * Log, categorise, prioritise and manage incidents via ITSM platform

 * First-line troubleshooting for hardware, software, network and application issues
 * Manage user account admin - password resets, access requests, onboarding
 * Deliver customer support across phone, email, chat and self-service
 * Maintain knowledge articles and contribute to continuous improvement
 * Meet SLAs/KPIs, participate in shift rotations and major incident support


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)