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# 2nd Line Support

- **Company:** Intec Select Limited
- **Location:** London, UK
- **Experience:** Experienced
- **Salary:** £65,000.0 - £78,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Network Troubleshooting, Microsoft Office, Windows Servers, Windows PowerShell, Transmission Control Protocol (TCP), User Provisioning Software, IT General Controls (ITGC), Microsoft InTune
- **Published:** September 26, 2026
- **Apply:** https://www.reed.co.uk/jobs/2nd-line-support/57394844

## About the Role

* 3+ years in Service Desk/Technical Support
 * Hands-on M365 admin experience (Entra ID, AD, Intune, PowerShell)
 * Experience with user access administration
 * Exposure to audit/compliance work - SOX-regulated environments a plus
 * ITIL, CompTIA, or Microsoft AZ-900/AZ-104 certs desirable
 * MacOS endpoint management (ABM) , end device configuration, * Active Directory (Line)
 * Communication Skills (Key)
 * Customer Service
 * Microsoft Office (Entry)
 * Microsoft Windows OS (Win)
 * Networking Skills (Wan)
 * Problem Solving (Process)
 * Self-Motivation
 * Technical Support (IT)
 * Windows Server Administration (Tcp)

## Description

We're hiring a Service Desk Engineer for a business-critical IT function. This role goes beyond standard Tier 2 support - you'll own SOX ITGC execution (user provisioning, deprovisioning, access reviews) and act as a key point of contact for internal/external audits., * Escalation point for Tier 1, resolving complex hardware/software/network issues

 * Support M365, Entra ID, Exchange Online, Intune, Teams
 * Execute SOX controls and maintain audit-ready evidence
 * Support audit cycles, walkthroughs and control testing
 * Root cause analysis, incident/problem management, onboarding/offboarding


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