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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Manager - **Company:** General Dynamics Information Technology - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $123,000.0 - $167,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data as a Services, Information Technology Operations, Cloud Services, Cloud Platform System, Reliability of Systems, Information Technology, Data Management, Network Server, Servicenow - **Published:** September 11, 2026 - **Apply:** https://www.builtincolorado.com/job/it-operations-manager/11147489?handler=ApplyRedirect ## About the Role 5 + years of related experience, * 5+ years of progressive IT experience with operational leadership. * Experience across multiple IT domains in government or regulated environments. * Strong understanding of IT service management, cloud services, cybersecurity operations, infrastructure, and end-user support. * Proven vendor and contractor management experience. * Excellent communication skills, especially with non-technical audiences. * Experience with ITSM platforms (e.g., ServiceNow). ## Description The IT Operations Manager oversees daily IT service delivery to ensure reliable, secure, and high-quality technology operations across the agency. This role leads IT teams and vendors, drives operational excellence, and ensures infrastructure, applications, and end-user services support mission needs., * Lead day-to-day IT operations across service desk, infrastructure, networks, cloud services, and business applications. * Manage incident, problem, request, and change processes to maintain strong service performance. * Guide IT staff and contractors, setting priorities and fostering accountability, customer focus, and continuous improvement. * Ensure reliability of networks, servers, cloud environments, endpoints, and critical systems through proper monitoring, maintenance, upgrades, and lifecycle planning. * Partner with cybersecurity teams to maintain secure operations, address vulnerabilities, manage access, and meet compliance requirements. * Communicate outages, risks, and priorities to stakeholders while gathering feedback to enhance service quality. * Manage vendor relationships, performance, procurement support, and contract execution. * Track key metrics (service availability, incidents, satisfaction, lifecycle status, vulnerability compliance) and deliver regular operational reporting. * Identify opportunities to modernize, automate, and improve IT operations while aligning to strategic goals and emerging mission needs., Leads company-wide security governance, compliance, internal IT, risk management, audits, access controls, vendor security, cloud technology standards, incident preparedness, and AI governance. Manages a small team and service providers while remaining hands-on with security and IT operations. Owns SOC 2 Type II and ISO 27001 programs, supports customer security assurance, and establishes ownership, service, and sourcing frameworks across the company. Top Skills: AWSDnsFirewallsGCPIdentity And Privileged Access ManagementIsmsIso 27001KubernetesLogging And Monitoring SystemsAzureSaseSecureframeSoc 2 Type IiVpn Prime Therapeutics, Lead local IT team supporting broadcast and business technology: manage desktop and mobile support, LAN/server/telecom infrastructure, security and compliance, vendor coordination, disaster recovery testing, asset inventory, and project implementation. Provide on-call support and ensure timely responses to technology issues while documenting IT policies and participating in audits. Top Skills: Acd SystemsAnti-VirusCall ManagersDisaster RecoveryElcEthernetFiber Optic NetworkingFinal Cut ProInewsLanmacOSPciRoutersServersSoxSwitchesTelecommunications EquipmentWindowsWorkstations What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)