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# IT Support Technician

- **Company:** Tata Consultancy Services Limited
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Apple Mac Systems, Software Applications, Desktop Computing, Microsoft Office, Software Maintenance, Break Fix, Peripherals, Computer Equipment, Laptops, Servicenow
- **Published:** September 16, 2026
- **Apply:** https://www.dice.com/job-detail/2a9d916b-f4c6-47f0-97e0-a6ff936dbc42

## About the Role

Must Have Technical/Functional Skills

 * Strong knowledge of desktop/laptop hardware
 * Very strong hands-on experience (H/W and S/W)
 * Good knowledge of Win 10, Win 7 & MS Office
 * Knowledge of Mac OS
 * Application / software installation and trouble shooting
 * Knowledge / exposure on ticketing tools (Service Now)
 * Strong Troubleshooting Skills
 * Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc.
 * Working knowledge of supporting computer peripherals, like printers, scanners etc.
 * Strong hands-on experience (H/W and S/W)
 * Hardware, operating system & software knowledge

## Description

* Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
 * Escalates unresolved incidents/service requests within agreed timescales
 * Logs relevant incident/service request details as per process
 * Communicate with client regarding incident progress
 * Ensures tickets are always updated until issues are resolved
 * Complies with Health Safety Environment (HSE) and IT policies
 * Liaise with clients, IT support groups and 3rd party providers when necessary
 * Performs staging of PCs
 * Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
 * Conducts hardware and software maintenance and support
 * Troubleshoots and resolves PC incidents and/or VIP requests
 * Centralized hardware and Spare part stocking and inventory managementSurplus equipment management
 * Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
 * Asset disposal services
 * Hardware vendor coordination for Break fix
 * Imaging & provisioning of devices. Setup and build workstations
 * Update AMDB including hardware and software
 * PC and other devices - logistics management