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# Knowledge Management Specialist

- **Company:** Checkout.com
- **Location:** UK
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Confluence, Knowledge Management, Microsoft OneNote, Blockchain, Chatbots, Zendesk
- **Published:** September 5, 2026
- **Apply:** https://startup.jobs/knowledge-management-specialist-checkout-com-9627376

## About the Role

* Experience in knowledge management, content creation, learning and development or instructional design.
 * Hands-on experience with a knowledge platform (e.g. Confluence, Zendesk, Notion).
 * Comfortable working with ambiguity and changing requirements, with experience working in a fast-paced, dynamic environment (high-growth fintech a plus).
 * Working knowledge of operations, including familiarity with operational processes, workflows and the day-to-day realities of the teams you'll be supporting.
 * Exceptional written and verbal communication skills, with an ability to simplify and accurately represent complex operational, risk, and regulatory processes.
 * Detail-oriented approach with excellent proofreading, editing, and content quality assurance skills.
 * A proven track record of collaborating effectively with Subject Matter Experts and cross-functional teams to gather high-stakes information quickly.
 * Strong organisational and time management skills, with the ability to manage competing content priorities across multiple workstreams.
 * Working knowledge of KM metrics and reporting (content freshness, coverage, search success, deflection) and the ability to communicate progress clearly to stakeholders.

Nice-to-Have

 * Experience supporting a new team or product launch, where knowledge and process are being built in parallel.
 * Understanding of learning design, instructional writing or adult learning principles.
 * Familiarity with workflow automation, AI-assisted content creation, emerging knowledge technologies, and AI-assisted search or chatbots for knowledge sharing.
 * Experience working with crypto and blockchain products, with an understanding of their operational and regulatory considerations.

## Description

* Translate complex onboarding, fraud, disputes, complaints, and account security processes into clear, user-friendly knowledge assets (articles, how-to video guides, process flows, FAQs) for frontline and specialist teams.
 * Work closely with Process Architects and Subject Matter Experts to rapidly capture, draft, and publish knowledge as new workflows go live, keeping pace with a fast-moving launch roadmap.
 * Act as the knowledge liaison between Operations, Product, Compliance, Legal, and Training teams, ensuring content reflects evolving regulatory requirements and product changes.
 * Track and analyse knowledge base performance and usage metrics to identify content gaps and opportunities for improvement.
 * Maintain taxonomy and tagging standards to ensure content findability and effective AI/assistant integration.


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